On April of we received a letter from Wakefield and Associates saying that we had a account on collections, after calling several times I was never able to contact anyone of the reps that had my husbands account. I finally gave in and left a message with the operator, the operator I guess never passed on the message.
I got a phone call from Crystal a month after I had left a message who said that now we owed $200.00 more because of interest. I told her I had left a message and no one ever called me back, I told her I did not think it was fair that we had to pay the interest since no one in her company had ever returned my call, she kept on giggling every time I talked. She than gave the phone to her supervisor Art who started screaming at me and telling me that if was not going to pay the debt in full he would not let me speak. I had no defense what so ever he hung up on me.
I called the following morning I asked the operator to please transfer me to someone who was going to be able to listed and not hang up on me. She transferred me to gentle man with a very deep voice, he instructed me to send a payment by mail so that they would see that I was interested in paying the debt. I sent a bill pay check in. A week later Crystal called my husband and my husband told her off. She than called me and said your husband is really rude and she giggled (I think Crystal is high). She informed me that the gentleman that I had spoked to gave me the wrong information and that he did not note the account. 30 minutes later she found the notes in the account (again she is High!) she giggled again. I went ahead and set up the payments how she asked and we set those up for June and July and she told me to call back in August to see if I could payoff the account, she never said " Hey lady if you do not set up payments to payoff the account you will be charged an 8% interest rate, because you are not showing that you want to payoff the total". Today I called because my payment that I had set up for Friday did not get taken off the account, Crystal tells me that she only set up the account for June payments. I asked her what the total balance due was and she gave it to me. I asked her how many she showed I made and she said two, my 1st payment that I sent in was missing. She was High again this Morning because she kept on giggling WTF.
She told me that I never sent in a payment that I was very confused, after she had a few giggles and after 5 confused comments she found the 1st payment (20minutes later). She said the money was never accounted for and she was going to have her manager review the account she told me I should owe less $100.00 less. 5 hours later she called me and said that I do not owe less that I owe the same amount even after my first payment was never posted to the account. I went ahead and set up more payments with my "high" friend Crystal and I asked her if her manager could please review the audio tape because I did not think it was fair that she never informed me that the account would keep on incurring interest fee's if it was not set up to pay off the account. She said I was difficult and she transferred me to her supervisor.
Why is this company getting away with treating people like SHIT, I feel like taking them to court just so we can go public and the judge can hear how ART and Crystal have treated me. Thank you Vail Summit Orthopedics in Frisco Colorado for hiring such a bullshit company to do your collections now its because of companies like Wakefield and High Associates that hard working people never make it out of debt. "I am hard to deal with because I am asking for my account to be reviewed and for someone to do something about the way I've been treated by Wakefield. I hope no one ever has to deal with the company.
Thank you!
Karla
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