Wakefield & Associates

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 13 historical complaints about Wakefield & Associates, published between 2008 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Consumer Law Violation?Published Aug 22, 2012 · Historical consumer allegation
• Art and Crystal Refuse to talk to me and called me comfusedPublished Jul 10, 2012 · Historical consumer allegation
• Affiliated Credit Services Wakefield and Associates has reported a collection on my credit report without ever having contacted me. I have never received a notice, bill, letter or even phone call about this debtPublished Apr 24, 2012 · Historical consumer allegation
• Harrassment for a 7 year old E.R. Visit paid that month by local charity InternetPublished Feb 17, 2012 · Historical consumer allegation
• Rude collectors, won't fix their mistakes, credit reporting errorsPublished Dec 14, 2011 · Historical consumer allegation
• Rude, demanding, snide, scammersPublished Nov 3, 2010 · Historical consumer allegation
• Wakefield collection FELON'S WITH BAD CREDIT WORK FOR THEMPublished Apr 30, 2010 · Historical consumer allegation
• Lied and has now cost me!Published Feb 10, 2010 · Historical consumer allegation
• Paid a medical bill to wakefield associate, they did not reported it to credit bureauPublished Nov 17, 2009 · Historical consumer allegation
• Placed a medical bill on my credit, They have violated the Fair Debt Collection Act with me (you have rights if they have done this to you!)Published Jun 13, 2009 · Historical consumer allegation
• Refuses to update credit report with paid informationPublished Feb 11, 2009 · Historical consumer allegation
• Garnishment on a 5 year old case with NO WARNINGPublished Jan 26, 2009 · Historical consumer allegation
• Collection Agency keeps contacting me after I pay my debt to the doctor's office and threaten to put it on my credit reportPublished Mar 25, 2008 · Historical consumer allegation

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://wakeassoc.com/
• Main line: 866-623-2069
• Client login: https://clients.wakeassoc.com/
• Consumer support: [email protected]

Locations

Contacted by Wakefield & Associates about a debt? What to check

Wakefield & Associates is a debt collection agency that, according to its own website, positions itself as "the only stop healthcare providers need when managing their revenue cycle & collections operations" A Better Business Bureau complaint response from Wakefield, for example, describes an account "placed with Wakefield by Florida Emergency Physicians Kang & Associates" on a specific date. In February 2025, Wakefield & Associates merged with Revco Solutions, Inc.; Revco's CEO wrote that going forward the combined company operates "as one family under the Revco Solutions name," with Wakefield's former CEO, Matt Laws, continuing as Chairman of the Board.

• Confirm which entity actually placed the debt. Wakefield's own BBB responses show it identifies both itself and the original creditor by name (for example, a physician billing group) — ask which client placed your specific account and when.
• Request debt validation in writing. Several BBB complaints record consumers requesting verification of debts from Wakefield, with mixed results: some accounts were verified and left in place, while at least one was closed and a credit-report deletion was requested after the original client asked Wakefield to return the account.
• If you believe the debt was already covered by insurance, a charity-care or financial-assistance program, or a prior payment, gather that documentation (insurance EOB, charity-care approval letter, payment receipts) before contacting Wakefield, since its complaint responses show it asks for exactly this kind of proof and will "review" it with its client.
• Dispute inaccurate credit reporting in writing. Wakefield's website lists a specific mailing address for consumers disputing information it furnished to credit bureaus: Wakefield & Associates, Inc., C/O Compliance Team, Department #888640, Knoxville, TN 37995.
• Keep records of every call, letter, and payment, and ask for a receipt or paid-in-full letter after resolving a balance — several BBB complaints describe requested receipts or credit-bureau updates being delayed.
• If contact continues after you've paid, disputed, or asked Wakefield to stop calling, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint, with your state Attorney General, or with the Better Business Bureau.
• Your right to verification: under the federal debt-collection rule (Regulation F, 12 C.F.R. § 1006.38), if you dispute a debt in writing within the validation period, the collector must stop collecting the debt, or the disputed portion, until it sends you verification of the debt or a copy of a judgment. The rule also says that failing to dispute is not an admission that you owe it.
• In Colorado, medical-debt default judgments are subject to extra requirements; see the September 2026 Colorado order below.

Complaint themes visible on Wakefield's BBB profile, as displayed there, include disputed medical debts consumers say were already covered by insurance or charity care, requests for debt validation that went unanswered for weeks, delayed receipts or credit-bureau corrections after payment, and reports of repeated calls or texts after a consumer asked Wakefield to stop or after a balance was paid. Wakefield answers most complaints displayed on its BBB profile with an individualized response.

Colorado regulator order (September 2026)

In an order signed by the Administrator on September 11, 2026 (the signature page's printed "August" is struck through and replaced with "September"; Wakefield signed on August 13, 2026) and announced by Colorado Attorney General Phil Weiser on September 23, 2026, the Administrator of the Colorado Fair Debt Collection Practices Act (Colorado Department of Law, Consumer Protection Section) entered a Stipulated Final Agency Order with Wakefield & Associates, LLC, which holds Colorado collection agency license CAR–1000831. The order states that for medical debt incurred on or after May 4, 2023, Colorado law (Colo. Rev. Stat. § 5-16-111(6)) imposes heightened requirements before a collector obtains a default judgment, and that Wakefield identified 44 Colorado accounts without affidavits the Administrator believes comply with that section.

• Wakefield agreed to pay a $30,000 fine within 30 days.
• For the 44 accounts, Wakefield will move to vacate default judgments entered on unsatisfied cases and will not seek judgment again unless new notice is given and a compliant affidavit from the medical provider is obtained; payments not applied to a judgment as the order requires are to be refunded to the consumer.
• The order states: "Nothing in this Order shall be construed as an admission of wrongdoing. Wakefield denies any liability and maintains that its collection activities and default judgment actions against Colorado consumers were not in violation of Colorado law."

Company background and the 2025 Revco Solutions merger

The Better Business Bureau's headquarters record for Wakefield & Associates lists a business-start date of April 30, 1986, a BBB file opened October 19, 1982, and a listed "Type of Entity" of Corporation, with a headquarters address of 3033 S Parker Rd, Ste 1010, Aurora, Colorado. Wakefield's own current website, wakeassoc.com, instead leads with a Knoxville, Tennessee office (320 N Cedar Bluff Road, Suite 300) and also lists Aurora, CO, Fort Morgan, CO, and Jefferson City, MO as locations. Neither source was independently confirmed against a state corporate registry in this research, so it is not established here which city is Wakefield's current registered headquarters.

Court-case captions naming the company show a naming shift over time: filings through roughly 2021 name the defendant "Wakefield & Associates, Inc." (for example, Getchel v. Wakefield and Associates, Inc., W.D. Tenn., filed 2021), while filings from 2022 onward mostly read "Wakefield and Associates, LLC" (for example, Jacobson v. Wakefield and Associates, LLC, N.D. Ill., filed 2022). Wakefield's own November 2025 response to a Better Business Bureau complaint is likewise signed "Wakefield & Associates, LLC." This is consistent with, but does not independently confirm, a change in corporate form; it is reported here as an observed pattern rather than a verified corporate-registry fact.

In February 2025, Wakefield merged with Revco Solutions, Inc., a healthcare revenue-cycle-management company. Revco's CEO, Mark Schabel, wrote in a note published on Revco's own website: "I'm thrilled to share the news of a pivotal moment in our journey – the merger of Revco Solutions with Wakefield & Associates ... As we look to the future of this new venture, we will do so as one family under the Revco Solutions name." The same note states that "Matt Laws, former CEO of Wakefield, continues to serve as Chairman of the Board" of the combined company — consistent with Wakefield's BBB profile, which currently lists "Mr. Matt Laws, President." Wakefield's own homepage banner confirms the relationship from its side: "Wakefield is partnering with Revco Solutions, Inc.!"

Wakefield's privacy policy states that "this agency is licensed in Maryland as NMLS number: 1048033," and a November 2025 BBB complaint response states Wakefield "has a current debt collection license with the State of Florida Office of Financial Regulation." However, the Maryland State Collection Agency Licensing Board's May 2026 meeting minutes list Wakefield & Associates LLC (NMLS 1048033) among licensees that "surrendered their license in the past 30 days." The Florida license statement was not independently verified.

Complaint record: USAComplaints, CFPB, BBB, and Trustpilot, reported separately

Several sources track complaints about Wakefield & Associates, and this page reports each separately rather than blending them into one figure:

• USAComplaints: 13 posts on this site name Wakefield & Associates (or a close variant of its name) as the subject, dated 2008-2012; two further posts name a different offending business (a pharmacy and an apartment complex) but mention Wakefield & Associates as the debt collector involved.
• CFPB Consumer Complaint Database (company "WAKEFIELD & ASSOCIATES, INC.", checked September 28, 2026): 2,684 complaints filed September 14, 2013 through January 25, 2023 (0 in the last 12 months under that exact company name as of this check; later complaints may be filed under successor or related names such as the LLC or Revco Solutions). By product: debt collection, 2,258; credit reporting or other consumer reports, 412; small remainders across consumer loan, credit card, mortgage and payday/title/personal loan categories. Top issues: attempts to collect debt not owed, 943; written notification about debt, 568; incorrect information on your report, 249; false statements or representation, 193; communication tactics, 165; continued attempts to collect debt not owed, 122; took or threatened to take negative or legal action, 117; problem with a credit reporting company's investigation, 104. Top states: Tennessee (330), Georgia (310), Colorado (265), Missouri (185), South Carolina (150), Florida (149), Texas (137), California (132). Wakefield closed 2,625 of these complaints with an explanation, 39 with non-monetary relief, 19 closed without further detail, and 1 with monetary relief; 2,452 were answered timely and 232 were not. The CFPB does not verify the facts alleged in complaints.
• BBB: Wakefield & Associates (headquarters record, Aurora, CO) is not BBB accredited and carries a BBB Rating of A-, which BBB's own page attributes to "Failure to respond to 1 complaint(s) filed against business." BBB shows 244 complaints in the last three years (21 closed in the last 12 months); separately, BBB's customer-review score is 1.02 out of 5 from 48 reviews, with recent visible reviews uniformly 1-star. Wakefield answers many of the complaints BBB displays with individualized responses describing its investigation of the specific account.
• Trustpilot: an unclaimed profile for wakeassoc.com showing 0 reviews and a 0.0 rating as of this check.

Because each source covers a different population, time window, and methodology, none of these figures is added to or averaged with any other.

Lawsuits naming Wakefield & Associates, including a 2016 class settlement and the Haskell Utah appeals

A CourtListener federal-docket search for "Wakefield & Associates," run September 28, 2026, found 437 results across many federal districts, the great majority individual (non-class) Fair Debt Collection Practices Act suits brought by consumers, spanning Colorado, Florida, Texas, New Mexico, Illinois, California, North Carolina, New Jersey, Missouri, Tennessee and other districts. This is a volume count from a search index, not a claim that all of these suits were meritorious, contested, or remain open; most such individual FDCPA cases are resolved without a published ruling. Two matters stand out as having public, substantive records:

Rose v. Wakefield and Associates, Inc. (E.D. Mo., No. 4:15-cv-01303), an FDCPA suit removed to federal court on August 24, 2015. The docket shows the parties reached a settlement through mediation in March 2016; the plaintiff then filed an "Unopposed Motion for Preliminary Approval of Class Settlement" on May 17, 2016, and the court entered a "Preliminary Order Approving Class Settlement" on May 20, 2016, setting a settlement (fairness) hearing for August 29, 2016. The case was ultimately closed by a "Notice of Voluntary Dismissal" entered in January 2017. The settlement agreement and any final-approval order are not freely available through CourtListener/RECAP, so this page does not state the settlement's financial or injunctive terms — only this procedural history is reported.

Haskell v. Wakefield & Associates, Inc., and Matthew Frawley produced two published Utah Court of Appeals opinions on the same underlying dispute: Haskell I, 2021 UT App 123, and a second opinion, 2024 UT App 123. Per the 2024 opinion, Wakefield obtained a default judgment against the plaintiff in 2016; she later sued Wakefield in Tooele County alleging it was not a properly licensed debt collector under the Utah Collection Agency Act (UCAA), and that suit was dismissed (without prejudice as to one issue). She then filed a second suit, dismissed by the district court on claim-preclusion grounds; the Court of Appeals reversed that specific ground in 2021 and remanded. On remand, the district court dismissed again, this time on issue-preclusion grounds, and in the 2024 opinion the Court of Appeals affirmed that dismissal, holding that "while claim preclusion requires an earlier dismissal with prejudice, issue preclusion requires a less stringent version of finality that can be satisfied by an earlier dismissal without prejudice." The court denied Wakefield's request for appellate attorney fees, writing it did not consider the plaintiff's appeal frivolous. The underlying UCAA licensing theory was not decided on the merits in this appeal; the case turned entirely on preclusion doctrine.

No CFPB or FTC federal enforcement action against Wakefield & Associates was identified in the sources checked on 2026-09-28; at the state level, the Colorado Attorney General announced on September 23, 2026 a settlement with Wakefield over medical-debt default judgments (a Stipulated Final Agency Order signed by the Colorado Fair Debt Collection Practices Act Administrator on September 11, 2026), and a July 1, 2019 Colorado Department of Law report to the legislature listed an earlier $2,000 administrative sanction against Wakefield for "collecting while account was under dispute, and collecting an amount not due"; a CFPB enforcement-action search and an FTC Legal Library case search for "Wakefield" each returned no matching result.

Hanson v. Wakefield & Associates, LLC (D. Colo., No. 1:25-cv-03731), filed November 19, 2025, was voluntarily dismissed by the plaintiffs on January 9, 2026, before any ruling on the merits.

Is Wakefield & Associates Legitimate?

Wakefield & Associates is a real, operating debt collection agency with a Better Business Bureau profile going back to a 1982 file-opening date and a stated 1986 business-start date, an active website (wakeassoc.com), and a February 2025 merger announced by Revco Solutions, while Wakefield’s own homepage states that it is ‘partnering with Revco Solutions, Inc.’ Wakefield's privacy policy states it is "licensed in Maryland as NMLS number: 1048033," and a 2025 BBB complaint response states it holds "a current debt collection license with the State of Florida Office of Financial Regulation" — but Maryland's collection agency licensing board recorded in May 2026 that Wakefield & Associates LLC surrendered that Maryland license; the Florida statement was not independently verified. No CFPB or FTC enforcement action against Wakefield was found in the sources checked; Colorado's Department of Law announced a medical-debt settlement with Wakefield in September 2026 and reported an earlier $2,000 administrative sanction in a 2019 report. A CourtListener search returned 437 results naming Wakefield, described in the search index as almost entirely individual FDCPA suits; that result count is not, by itself, evidence of wrongdoing in any specific case. one case reached preliminary approval of a class settlement in 2016 before being voluntarily dismissed, and a separate Utah dispute produced two published appellate opinions in Wakefield's favor on procedural (preclusion) grounds, without deciding the underlying licensing allegation. This page assigns Wakefield no rating, score, or "scam" label of its own; readers can weigh the complaint, regulatory, and litigation record above for themselves.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as the collector: Wakefield & Associates This company has sent me a statement for $87.42 for a supply I "reportedly" received but could not tell me just what was sent. I have never heard of this company
• Named as the collector: The Apartments, The Dermot Realty Management Company, Wakefield & Associates Failed to perform repairs and then Ripped off when I moved out

Company Relationships

• Affiliated with: Revco Solutions, Inc.

Frequently Asked Questions