As I was reading about the experience the mother of twin girls had with Western Dental I felt compelled to share my story as well. While reading her story I cried because I have felt so powerless and impotent after being victimized by such a large corporation.
In April of this year, I sought treatment at a WD location in Burbank, CA. I was having ongoing pain and told I had a pretty serious infection. After waiting several hours for my regular dentist, an unfamiliar male dentist entered claiming that the infection could potentially enter my blood stream and he should extract the molar.
This really alarmed me so I didn't hesitate to allow him to extract a back molar. That's when the horror began. After numbing the area, the dentist tried again and again (unsuccessfully) to pull out my tooth. At one point he was pulling so hard I began texting my mother in sheer terror that this dentist was going to break my jaw.
I was sobbing uncontrollably and he emphatically told me to stop crying so that the other patients wouldn't hear me. To say that I was terrified is an understatement. After receiving my texts, my concerned mother showed up at the dentist demanding to come in and see me.
When she arrived in the room, I was having difficulty breathing and she asked the staff to call 911. THEY REFUSED!!! They told me I would have to leave and go to an oral surgeon immediately to have the tooth removed since the WD dentist was unable to do it. I left with a partially extracted tooth.
To sum it up: I spent the next 2 days in an ER hospital and then made it to a wonderful oral surgeon who properly removed the (partially extracted) molar.
Now, if all of that is not bad enough. I come to find out weeks later, by an endodontist, that my pain was due to excessive grinding, and that I NEVER NEEDED MY TOOTH EXTRACTED! I just need a good bite guard.
I am devastated, tired, feeling hopeless and powerless. Please do not let this happen to anybody else!!!
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