After googling "Dental Planet, LLC Reports" I saw this site and found that my experience with Dental Planet, LLC was not an isolated event of poor customer service.
Let me start by saying I have never written a negative comment on any internet site for any reason. I am the owner of a small business who employees 40 plus people. We have a five-star rating on any site who rates us and we work hard every day to maintain our reputation. One of our core values is to work every day to achieve exemplary customer service. When I encounter the appalling customer service that I have received from Dental Planet, LLC over the past six months, I am stunned.
I initially called Dental Planet, LLC and spoke with several of their very eager sales representatives describing what I was looking for. They assured me that they would meet my needs and promptly took my order and my money, to the tune of $4008.00. After not receiving the items I ordered or any reason for any delay in my order, I was told that my order had been misplaced and that they were very sorry. This is approximately 2-3 months after I paid for my three Pelton-Crane dental lights. I eventually received the lights, but to my dismay, two of the three lights were badly damaged to the point that they could not be used. They had been packed very poorly. The order department told me "this never happens" and that "they would have a company meeting about what had happened to my order so it wouldn't happen again". I was promised that I would receive two replacement lights ASAP and after many weeks, I received two more lights. Guess what? They were also badly damaged.
After so much time had gone by and so many voice mails had been left with Dental Planet, LLC, I ended up taking apart the damaged lights to use parts from each to get three that would have some function. When I took them apart, I found bare wires and rusted parts inside. The only refurbishing they did appeared to be putting a fresh coat of paint and shipping them out to me, the trusting customer.
At this point, I am now in month four of dealing with Dental Planet, LLC and Gordon is now promising to have a local service rep come out and service my lights that have parts falling off them and they are shorting out daily. Four to six weeks later after multiple promises by Gordon, no independent service rep has contacted me.
Now comes the best part. Dental Planet, LLC is billing me for $2,900.00 for the two replacement lights they took so long to send out. I've paid one of our employees to repackage the lights at their request and waited for the UPS call tags they assured that they were sending for the lights.
We're in month seven of trying to deal with this company. At this point, I am going to turn this matter over to our attorney. Maybe he'll receive more attention than I have.
Don't do business with this company!!!
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