Complaint / review text:
Went to Cohen's in Jensen Beach, FL in January for new glasses, was happy since they were going to order the frames I wanted and I was told that they could do the lense shape that I wanted. I've been there before and had gotten my last two Dolce & Gabbana frameless' there so I "trusted" them. I knew job would take about a month, but that was alright.
The first time my glasses came in it was mid February, they gave them to me to inspect and wanted to speak to a manager right away. Not only was the lense shape different than what was discussed, but one lense was 2mm narrower than the other horizontally and the other was 2mm wider vertically. So the said they would redo it.
The second time my glasses came in it was in mid March. This time the lenses were the perfect shape and thickness, but unfortunately one lense was smaller all the way around than the other. To make matters worse the psycho I had to deal with argued with me because I would take them with me while they reordered my lenses to wear since her arguement was even though the lenses are messed up the new frames look better than the broken ones I was wearing. Eventually she finally got the point that I wasn't taking them until they were done right through her thick skull after I said it for the 100th time.
So, once again, my glasses come in (for the 3rd time and is now mid-March) and although it was as bad as the others one lense was still noticably different that the other. I ended up having to take them since the glasses I had, had fallen apart and these were tolerable... But asked for the store managers card. Called the store manager and met with him, he said he had no idea any of this happpened and tried to fix them. Since my old glasses were laid to rest already, he said he'll order the lenses cut them, then call me in to swap them out. Three days later and 2.5 hours taken out of my life sitting there and they were still not right, possibly worse than before... So he says that he'll reorder the whole thing and make sure they get done right.
So, TODAY, the new frames come in and I speak to the manager and he says they're ready for me to look at. I ask him if he looked at the and if they're done right and he couldn't give me a straight answer, so I told him I'd be there shortly. I arrive 15 minutes later and ask for him, they tell me he left. I told the guy that I had just gotten off the phone with him 15 minutes ago, but they claim he had an emergency... Figures. They bring me the new frames and it's worse... The top of one was wavy, and the guy that was "helping" me had an attitude because I said I was pissed. Like this asshole didn't know what I have been going through for the last 4 months, honestly if I wasn't for the fact that I was wearing my company shirt and have an image to uphold, he would have definitely had a reason to say I had an attitude, or better yet call me a flaming bitch.
So far, my mom is spreading the word around her office, church, and friend to take thier business elsewhere. I've turned my whole company away from using thier services and thier telling thier friends and family also. One co-worker who was following my ordeal said that she used to always go thier with her family, but after hearing all that I was going through she decided to go somewhere else for new specs for herself and husband, and they look pretty great... So I may go there next time.