I went to my appointment and was given an estimate of approximately $1000 AFTER my BCBS dental benefits. I was given the explanation that this was the price for my replacement crown. I was then offered a medical credit card to break down my payments which I accepted. I then received a temporary crown. While being worked on, I had the DISTINCT taste of cigarettes on someones gloves when the dentist or assistant was working in my mouth. The only conclusion can be that someone had smoked and not re-gloved.
I had to return TWICE for the dentist to fix my broken temporary crown that was disintegrating in my mouth. Because of the cigarette incident, I was very cautious of hygiene. I noticed that gloved hands touched and adjusted lights, but the light handles were not cleaned (therefore MANY different gloved hands from other patients touched the same light). At other dentists I see a plastic sheath over things that they adjust when you are in the chair.
The office called to say that the day I had taken off of work to receive my new permanent crown was to be pushed back because the lab was very backed up from the holidays. As per the other 3 appointments, I didnt have any of this work done by the dentist except the Novocain shots.
IMPORTANT* As I was leaving, the assistant told the front desk to schedule me a full work up. I (having found the place disgusting and not at all satisfied with their work) did not want to ever go back so I explained that I had a regular dentist. The assistant explained that because i was not seeing coast dental, they could not gaurentee the crown and my warrantee was null. I said this was fine and left.
IMPORTANT* I called the dentist to go over my bill, and was told the ADDITIONAL amount on my bill was for the warrantee (LISTED AS LAB FEE for $395). This is suspect because why would they not submit it to BCBS? And why is called a lab fee?
I explained I had not signed up for a warrantee and was told you signed the paper (again listed as LAB FEE). I then explained that I was told BY them upon leaving that my warrantee was VOID since I would not be seeing them. I was then told that the fee was for a higher quality crown that I ordered that BCBS would not cover. I disputed this and they went back to the its the warrantee.
There are some serious issues at hand:
1.) Coast Dental is fraudulent or at least very dishonest in their practice (LAB FEE? I was NOT told about any warrantee) and was told it would be VOID! As they told me it was void, why are they still charging me?
2.) It is not hygienic by any means.
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