Family First Caregivers (Jim Nowak owner) is a Rip Off! First of all the company is family owned and private (not paid threw insurance, but every Thursday you can count on money hungry Jim walking into your home (he just opens your door) and getting his check off the table). That is about the only thing promised at Family First that your check will be collected bright and early Thursday by Jim. When he comes in most of the time he does not even greet his employees! This is not the issue Family First provides a "service" and the victims must pay.
$18 an hour for at home care-giving which consists of employees text messaging doing homework talking on cell phones or sleeping! Now this is not all of the girls that work there but I can easily say the majority in which we have met. Family First is care-giving not health care so the employees need absolutely no education in caring for their clients. Jim states on his website that his employees are trained, I personally witnessed this so called training and its an absolute joke! Training consists of another under qualified care giver showing the trainee "the ropes", THAT'S ALL!
Jim is a get rich quick kind of guy. When you first meet him you cant believe how caring and compassionate he appears. Jim sells you on this service he almost pressures you to use his company promising that everything you need is all inclusive in your set hourly rate. He stated and its also on his generic website that unlike other companies he will not charge you for schedule changes or cancellations. NOT TRUE if you cancel or the services are not needed that day he will add $25 to your weekly bill for each schedule change.
Jim is always very "sketchy" and nervous when he speaks. He seemed like a very shady person to me after our second meeting when I over heard him speaking with Ronda his right hand on the phone. I have met Ronda multiple times and she is an absolute joy! We were always able to count on her answering the phone when Jim was unreachable. I can honestly say from speaking with multiple employees Ronda is the only reason they still work at Family First! The employees all complain to one another about how they dislike Jim and how unfair he is to them, many have confided in me about how disrespectful Jim is to them.
Overall our experience with Family First was a nightmare! Light house keeping, medication reminders, and meals (which our family pre made all the care giver had to do was heat it up) were what we asked of Family First. When entering the house it smelled like smoke because the care giver smoked inside, The dust accumulation was disgusting! Honestly we went threw the house cleared it of all valuables and did a deep cleaning so the care givers would only have to clean up after themselves. Dishes were always left in the sink the bathroom trash had bloody tampons not even wrapped up but out in the open! How gross! Also there was always a mix up with medications and the lack of communication between caregivers. One would just assume the girl before gave the medications. Multiple times medications were skipped or given doubles!
I would NOT recommend Family First Caregiving to anyone! This is a dishonest poorly managed company only interested in the seniors money! Two thumbs down to Jim! Family First makes nursing homes look like heaven!
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