Everybody asked me to post the resolution of this. The man I spoke to with the training firm, Mr. Dorian Gallagher, gave me permission to tell the story.
So far, this is what happened. I asked the company, <B>"Body of Change"</B> for my money back. Of the almost <B>$2,597</B> I paid in cash, up front, I requested a refund of <B>$2184</B>, which paid them for 3 sessions provided an documentation and administration allowance.
"Body of Change" refused my request. Dorian told me I had 2 choices. I could terminate my contract and forfeit 50% of the balance on my account <B>I forfeit $1,092</B>. Yes, you read it right. I lose <B>$1,092</B>. Or, I could continue working with their staff.
I said I wanted to sever the agreement amicably, especially since I have an 18 month membership at the club and don't want unpleasant relationships. I agreed to pay my own medical bills and not pursue further in court. Dorian Gallagher told me "we apologize for your inconvenience, but..." and went back to the only 2 choices story.
He told me that "Body of Change" training staff were all competent and as proof, told the "we have pictures..." story. I wish I would have told him if "Body of Change" was so great, "Body of Change" wouldn't need to rip off my money to make money. But I bit my tongue and reminded him that I have JMManion competition pictures from April and "Body of Change" representative (Jason) told me "Body of Change" had the skills and staff to get my desired improvements for the October show. Then, "Body of Change" proceeded to ruin my body in 4 weeks. I advised Dorian it wasn't fair to sell me competitive athlete services when their claim that their trainers have competition readiness experience was not true. He stuck to his guns on the refund.
I reminded Dorian I talk to many people, and would not be inclined to say anything negative if they simply refunded all of my money. Dorian told me the 2 choices story again. I advised Dorian I would sue for the balance, invite my insurance company to subrogate their company for their share of my medical bills, and would provide an accurate accounting of this story to anyone who asked, and that the cost to "Body of Change" would be much higher than the simple refund I requested. Dorian told me that was ok with him but he would not be refunding my money.
So, per my discussion with Mr. Dorian Gallagher, the personal training company "Body of Change" ripped me off for over $1,000 and injured me.
"Body of Change" does not care at all about the health of their clients... Neither Mr. Gallagher nor Ms. Rachel Ramirez ever expressed any concern over my well-being, only an interest in keeping my money. Jason ("Body of Change" manager) and his training staff also expressed no interest or concern for my health. Once Jason learned I had injured myself, his only interest was in collecting information about me in order to deny me a refund.
Curious that "Body of Change" bills itself as a "total fitness company" with no actual interest in the health or fitness of their clients.
"Body of Change" operates out of Fitworks Fitness Centers. Understandably, Fitworks staff refuse to discuss "Body of Change" trainers or business practices with Fitworks customers. Fitworks should be ashamed of themselves for associating with such a disreputable company.
Please pass the word on about "Body of Change" business practices. Regardless of whether their trainers are good or not...
<B>"Body of Change" business practices are unfair. </B>
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