After I printed, signed, and mailed the cancellation form, I was charged again for the monthly fee. I logged in to my account, and my account status read "Active."
It's my fault that I did not follow up closely to the cancellation confirmation or did not use delivery confirmation of the letter, but it's so frustrating to go through such a time-consuming cancellation procedure, and find out that it was not processed (whether by accident or on purpose).
I am mailing my second cancellation form tomorrow with a delivery confirmation and a copy of the form. I will also make sure that I will get the confirmation email, and not assume that it's been processed.
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