Essentially, we noticed a monthly deduction from our accounts with no notification, labeled "Healthplan" on bank statements. When we tried to reach someone at the phone number, we were placed on hold repeatedly. Finally, after trying several times, we reached an account representative, who could not identify her company, her company name, or the services they provided beyond a rehearsed "60% off health care for owners, employees, and family."
Apparently, they stated that a former employee authorized the transaction and provided them with the business account number - which she did not have access to in the first place. They agreed to reimburse 6 months of charges and cancel the withdrawals immediately. They have charged a total of 9 months of charges. I am forced to keep my account open to them for 1 month to see if we do get reimbursed at the next billing cycle. If we do not see this reimbursement, we will freeze the account and legally pursue them.
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