12/28/01 Entry:
11/3/01 Saturday, ordered Cybersonic Toothbrush from TV commerical. Paid full amount in one payment to receive within 10 days "Express Delivery" service as opposed to 3-4 weeks delivery.
11/6/01 my bank account was charged the full amount $109.70.
11/16/01 received unit after more than the 10 days promised.
12/3/01 I called customer service 800 770 7525 to request RMA return procedure, was told to return unit to sender: Amden Corporation0 Vermont Ave. Torrence CA 90502, and was also told that a credit would be issued to my bank account immediately. Shipped unit Priority Mail this day.
12/1201/ A.M. Called again to check on refund, I was told by an operator that someone would call me back, told operator the nature of my inquiry Checking on refund. No one returned my call.
12/12/01 P.M. Called again spoke to operator 226 who forwarded my request for refund to a supervisor.
12/14/01 A.M. Called and spoke to operator 238, Melisa who forwarded my request for refund (3rd request) to a supervisor.
12/17/01 My wife called and spoke to operator 262 who forwarded our 4th request for refund, he advised that it would take 10 days.
12/27/01 10 days later, Wife called to check on request, spoke to operator 288, took message, said someone would return our call. No one has ever returned our calls.
12/28/01 Called again, got answering service due to high volume of calls, someone will callus back. Yeah Right.
0 comments