Complaint / Review
Ivory White
Fraudulent refund policy, misleading advertising by a 'third party', fraudulent shipping/return policy

This company uses a third party who promotes their product with false incentives.

'Use this as a trial and receive a $250 voucher.' They then claim they are not responsible for third party claims and do not take responsibility. Once you try the product you realize there is no voucher.

Ivory White's return policy is designed to work in their favour.

So, in reality, there is no way to return the product and receive your money back. (I was told I could have money back if they received their product back by Sept. 14. I didn't even receive it until Sept. 20!!)

When I called customer service and asked for a manager, I was told 'there is no manager' and 'You agreed to the terms and conditions when you ordered'. They are in NO way interested in listening or resolving the problems.

STAY AWAY from this company!!