Our mother-in-law who lives in Greeley, Co was planned with an excessively high-risk open-heart surgery on October 6. She's an excellent mother and grandma and deserves just of convenience she could possibly get before this frightening proceedure. She'd described that she'd looked many locations to get a set of short-sleeve button-down pajamas to use within the clinic. She experienced it'd assist her together with her pride also it might you need to be a little bit of "normalcy" within the middle of mayhem that's nearing.
On October 4 I put an internet purchase with Sierra Trading Post. I'd discovered an ideal group of pajamas on her, 2 turtleneck tops that will protect her soon-to be medical scar, along with a stunning scarf that she can use to wrap-around her throat post-op. I had been therefore very happy to have discovered these things and that I was also happy that Sierra Trading Article was situated in Cheyenne, Wyoming. Cheyenne is a brief 45-minute travel north of Greeley, Co. I'd assurance that let me make it clear our purchase could be prepared and shipped on October 5 because the length between your two towns is really little. I paid $30.00 for overnight delivery and my purchase was positioned before STPis 3pm contract. Our purchase stated that it'd be sent to Greeley, Co on October 5.
On October 5 I'd not obtained verification of delivery however at 8am that day. I named Sierra Trading Post to ask that which was happening with this purchase. I had been exceedingly unhappy to listen to that not just had our purchase NOT been delivered recently as guaranteed by the corporation, but that it'd a "store" onto it. I had been informed by customer support that STP had delivered mean email that day (10/5) asking me to confirm my payment and delivery address given that they were distinct. I am aware and enjoy this fraud-prevention plan, but there's no fathomable appropriate reason a telephone call in my experience your day I taken care of it to become delivered on wasn't designed to confirm my info. Our bundle was taken care of to vessel on July 4 and STP must have looked after that. I had been therefore unhappy that my mother-in-law wouldn't have these pajamas as she adopts a healthcare facility on her surgery.
There have been 4-5 telephone calls designed to STP on October 5 pleading and requesting them to fix this issue. No body there is prepared to proceed "away from container" and aid. STP guaranteed something, they created an enormous error, plus they weren't prepared to assist right the issue. We actually questioned if there is a worker who might generate the 45 units with this purchase and provide it themselves and we were informed no they might not do this. Couldn't, or wouldn't? The corporation prides themselves on supplying "optimum service" but we didn't obtained such service.
After striking a wall with customer support we went from the container ourselves and employed our very own connections in the area. We discovered somebody who would maintain the Cheyenne region for company plus they decided to get our purchase and hand-deliver it themselves to my mother-in-law. This individual, a stranger to us, went of the method throughout their own workday and required the full time to complete an act of kindness that'll not quickly be forgotton.
The insensitivity and unwillingness to fix a significant screw-up about the section of Sierra Trading Article will even not soon be forgotton. It has to get been the toughest customer support encounter I've ever endured in my own lifetime. Massive dissapointment here.
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