In I had three consultations for breast augmentation. I chose Dr. Sharon Giese because she is a well-skilled, female surgeon. I prepaid for all of the surgery (except for anesthesia) as a "goodwill" gesture. Surgery was scheduled for May 18. I did NOT sign a refund contract. I had to cancel the surgery when I discovered that I was pregnant on May 14. This was an unplanned medical condition. I called the office immediately upon finding out. On May 14, an assistant told my mother that she would talk to Dr. Giese about refunding my prepaid fees. The assistant called me back and told me that Dr. Giese refused to refund the money. She said that Dr. Giese would only refund me $2,000.00 of the $11,900.00 paid to her. I sent Dr. Giese a letter USPS first class mail. I asked her to refund the fees. I told her that I was in great need of the money back because I was pregnant. She never answered me. I
asked an assistant to have Dr. Giese call me back shortly before Labor Day and I was told she was on vacation for a month. I've asked to speak to her several times over the past two years but she's never called me back. I have spoken to one of her assistants who told me that she refused to speak to me. I have requested my medical file numerous
times (via phone, fax, and USPS certified mail with return receipt). I sent her a HIPPA consent form in August and I didn't get a response. One assistant told me that Dr. Giese's attorney told her just to ignore the requests for my medical file.
On June 25, I contacted the New York Office of Professional Medical Conduct and after they contacted her, she sent me a copy of my medical file. When I requested to see this refund policy contract she claimed that I signed, I
was faxed a blank form. There wasn't a refund policy in the paperwork.in September I contacted the BBB of NYC and she responded in December that she would send me $4,000.00 in January.
I didn't receive anything in January. The BBB contacted her again and she sent $4,000.00 in February. To date, she has refunded $6,000.00 of the $11,900.00 total I paid. She still has $5,900.00. I am not asking for anything other than what I have paid her - I just want
a full refund of my original payments.
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