I encourage any prospective patients to stay far away from Marcene Kreifels MD and her Family Medical Center in Crestview FL. I wish I read online reviews before booking a visit. Unfortunately, all I looked for was a local doctor open on Saturdays. Shame on Me! Here is a listing of my problems:
1) My appointment was booked at 8:00am. I waited until about 11:30am before being seen by Dr. Kreifels.
2) Even though Dr. Kreifels knew I was covered by medical insurance that listed her as a network/preferred provider, she charged my credit card when I arrived. She promised to refund my payment the day after the insurance paid her. Well, two phone calls and almost 2 weeks later, no response or refund as promised.
3) Although Dr. Kreifels prescribed a medication and claimed she would call it in to my local pharmacy, she did not. I had to pick up a trial bottle from her office instead. The prescription was later called in.
4) Dr. Kreifels has failed to return a pre-authorization checklist to my prescription coverage provider so the insurer has not approved the claim. Since I choose not to pay over 4x the approved cost for the medicine, I have not had my medication in over 3 weeks. The insurance company faxed the pre-authorization checklist a second time... Still no response from Dr. Kreifels. After I checked on the situation twice, I have not received a call back either.
5) On the day of my visit, Dr. Kreifels was the only employee in the office. She acted as the recptionist, check-in clerk, doctor, lab tech, etc.instead of being professionally dressed, she had on a white Under Armour shirt. I was surprised when I learned she was the doctor.
6) Dr. Kreifels is very rude with patients. I witnessed her yelling at an elderly female patient to get back to her waiting area when she strayed away to try to find a tissue.
7) I was not given an itemized receipt for my visit listing what exactly I was charged for. I was not even given or asked to sign a credit card receipt.
8) The only thing that worked out in my favor is that she gave me a copy of my lab results to take with me. It seems that many other patients report that Dr. Kreifels is not one to forward medical records to new doctors. At least I'll have them when I find a real doctor!
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