Usacomplaints.com » Health & Medicine » Complaint / Review: Effexor XR - Delays in sending necessary prescription. #679620

Complaint / Review
Effexor XR
Delays in sending necessary prescription

I have a medication named Effexor Xr for despair. Because I'm uninsured I HAD BEEN obtaining this medication via a pharmaceutical support plan at Wyeth, the organization which makes Effexor.in the period after I was obtaining the medicine from Wyeth I actually donot remember any issues. Following the preliminary acceptance Subsequently last year Pfizer purchased out Wyeth and whatever modifications were designed to the program pull. Formerly, I'd be shipped 3 months worth of my prescription. After I got near to the end-of that offer I dialed a toll free telephone # and joined my data into an automatic telephone program and my refill was prepared and delivered.

In November my yearly restoration was up and Pfizer Link With Treatment required over the program, also it went totally downhill. This medication is one which must be weaned down and never ceased suddenly - therefore operating out is quite poor. I had been because of go out at the start of Jan and submitted my renewal form. It had been dropped that we wasn't conscious of till I named about 3 months later to confirm the improvement, and also the CS representatives had no idea what had become of my types. They delivered me fresh types that we needed to share with my physician to accomplish to get a 2nd period - meanwhile I scrambled and used hours producing panicked telephone calls to obtain a month of examples to obtain me through January. Another issue happened within the running - this time around I believe I had been rejected for many phony cause, and again I'd to create a myriad of telephone calls and deliver files twice. I had been still awaiting the issues to become worked out when my samples went out, and that I tapped my prior supply and was not able to have more examples. Which means this period I requested my physician to call-in a prescription for that universal that was no more than $350 to get a 30-time offer vs. $850 for that brand. I bought a-one-week offer for $83.99 ($4 per tablet or $12 daily). Lastly, after over 3 weeks of telephone calls and worrying my physician and being concerned about where my medicine was originating from as well as lacking a couple of days of the medication which should not be ceased suddenly I obtained my 90-time offer from Pfizer in middle-Feb. This time around I had been decided to prevent the issues and so I named to begin the procedure nearly fourteen days before I had been because of go out of my tablets. Something Pfizer transformed is the fact that I really could no further phone and demand the restoration myself, the physicians office needed to get it done, and that I needed to get the medicines in the documents workplace in the place of having them shipped straight to me. Whether it's not shattered, why resolve it - another program had one less degree of paperwork within the physician's office. And that I cannot talk for several documents, but my workplace is definitely truly hectic, so that they cannot usually fall anything for just one individual and look after this instantly. I named my document's office at the conclusion of April and required they submit the repair form. They did on May 2nd, and also have a verification fax page to show it. The "common" running period is 7-10 business days. Provided all of the issues I'd last moment I named on May 6th to verify that my purchase had been prepared and obtain a concept after I may anticipate my prescription to reach. Shock, Shock, the client support representative stated they'd not gotten any fax. They mightnot imagine where it'd removed. Our doctor's workplace should have screwed-up... Several telephone calls to my doc's workplace and back again to Pfizer talking with numerous CSR's and bossis, the paperwork was re-sent twice by my doctor's workplace (because of Terri in the doc's on her persistence). Fundamentally, I had been informed it had been greater for that document to make use of the telephone program rather than the fax. That same-day I obtained a notice from Pfizer such as the May 2nd stating it had been being delivered since it was imperfect, but I really could not notice something lost. The physician had authorized it, it'd her identification#... Another phone towards the department. That released the notice couldn't identify just what was lacking... It continued and on using the right-hand being unsure of exactly what the left-hand was doing. I again needed to buy the medication "outofpocket" for some times while I watch for my medicines to reach. Lastly, nowadays May 12th - 10 complete days following the first fax was delivered I acquired verification that my purchase hasbeen procedure and certainly will appear... in 7 to 10 business days. To date this time around I Have paid $72.


Offender: Effexor XR

Country: USA   State: Pennsylvania

Category: Health & Medicine

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