Complaint / Review
Aspen fitness
Dirty tanning beds, complains when u ask the manager or employees to do ne thing. So lazy never has towels clean and no way to contact the owner or customer service. All they want is your 3 yr contrac

I am very disapointed in aspen fitness clubs on memorial dr in lancaster ohio.

When i was signing a year long contract, the guy employee promised me that in a couple weeks they will have a stand up tanning bed and two more tanning beds put in shortly after.

They run 4 beds and only for 12 mins, at a time. Thats as long as u can go. Usually the waiting time is at least and hour. On the 3rd day of my membership i went up to the manager and said " im not really happy here because of the hour waits for the tanning beds '

I have kids and cannot sit here for 1 hr or more. The manager told me "to stick it out and give it a few more days" a few days later i went back up and said, "hey man, this just isnt the place for me, can i cancel my membership?" he said "oh no honey you only have up to three days to cancel"

Awww... I was so mad... Being i asked on day three and he told me to give it a few more days.

When u go to your tanning bed the employee (most of the time) hands u eye goggles and a small pieace of napkin to dry/wash ur body off after tanning. The reason they have no towels to give their customers is b/c the employees are working out and boxing and did not do the laundry, which the laundry place is right next door.

A employee told me once " u have to get a napkin because i have no towels clean". I responded with a smile " why not, what's up" he said " aw we were hangin out and i didnt get to it before the manager left and i cant do it without him being here. Lol" i couldn't believe the laziness.

The manager and the guy employees are the most lazy employees i have ever dealt with. And to not have a customer service is ridiculous. I truly believe its because they could care less about the customer.

Aspen fitness clubs only want your signature and credit card so they can guarantee your payment for a year.

I have also over heard in a beauty salon that 3 diffrent people said that aspen had with drew more than one payment a few times. And to never trust them and to always check your bank statement.

In conclusion, i just wanted to inform others what a bad, selfish company aspen fitness clubs is. I know that this company is a franchise. And the location is in lancaster ohio on n. Memorial dr.