Aspen Dental Management Services SUCK / Horrible / Unprofessional / Don't know what they are doing
I just came from my visit at the Aspen Dental in Chelmsford, MA. Overall, the services from the dental assistant (who took my free x-ray), and the dentist doctor (who exam my x-ray and teeth) were good.
Unfortunately, the consultant who estimates the cost of my treatment at the FRONT DESK was horrible and unprofessional (I don’t think this tall blond know how to add number and do a percentage). For starter she did not introduce herself or shake hands. She handed me the total cost of approximately $3800 after my 1500 insurance coverage and did not explain how she arrived at that number. When I asked she hesitated to go over them, and finally told me that 8 fillings, 1 crown, and an initial cleaning. I told her that I would like to postpone my crown (my dead yellow tooth after root canal), and would like to discuss my 8 fillings and cleaning ($600). She then handed me a total of 1800 (8 fillings and the cleaning) after my 1500 insurance coverage, without going over how much each filling costs me. I asked her how much each filling cost, and she told me 205 before insurance. I told her I thought each filling would cost me a different price, and she told me that about $15 difference. I did the math in my head and the number did not add up, she was bullshiting her way through the whole conversation or maybe bullshitting through getting hired too. Let do the math:
220 each filling maximum I would pay (205 each and difference 15)
220 x 8 = 1760 plus my $600 cleaning bring the total to 2360. My insurance will pay 80% up to 1500. The 80% of 2360 is 1888, so 1888-1500 = 338 472 = 810. The 472 is the difference between 2360 and 1888. Therefore, the price should be 810 and not 1800. The lady is so incompetent, and that should reflect her performance review.
Practically this god damn service person did not give a f about the patient.
Going in I told her I would like to maximize my dental insurance and push some of the fillings to the following years. What is the point of doing everything this year and cost me $3800, and not doing anything the following years and have my $1500 sitting around.
She was not willing to work with her patient, and her attitude was here is your 3800 total do it or leave it. If I was her lead I would discipline her big time.
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