Usacomplaints.com » Health & Medicine » Complaint / Review: Walgreens - Pharmacist Lies!. #644146

Complaint / Review
Walgreens
Pharmacist Lies!

On December 6, I obtained four document medications from my physician and proceeded to fall them down in the Walgreens at Thompson and Emerson in Indiana. I'd the specialist confirm that medications were in-stock. I had been informed there could be about one hour watch for these medications. I returned home and obtained a phone from ERIN KRUEGER, drugstore supervisor as of this shop. She explained that since I have had this specific medications filled formerly on November 15, that insurance had refused them, and he or she couldn't load them till December 13. It was not really a refill, they certainly were legitimate document medications dated for December 6. I quickly called my insurance provider, Anthem, and unearthed that my medications were removed for cost as well as for completing! ERIN KRUEGER LIED tome about insurance questioning the medications! ERIN KRUEGER also lied to my insurance provider regarding my medications. Anthem has recorded files of these contacting ERIN KRUEGER and her saying that it had been "Walgreens plan" to not load these medications anymore than two times early. It was demonstrated to be false. Because it works out, it had been ERIN KRUEGERis plan to not load these medications. It's NOT Walgreens plan, or did my insurance refuse these medications. ERIN KRUEGER was hiding behind these lies as validation on her own error (as more accepted to Marcell Naddas, a Walgreens area supervisor). ERIN KRUEGER accepted to Mr. Naddas that she'd, actually, created an error, as Mr. Naddas accepted in my experience "they had undoubtedly fallen the ball". Please contact me when you have had exactly the same problems regarding a prescription that you simply have experienced difficulty being stuffed sooner than the prior month (whether refill or perhaps a document prescription, I'd document medications dated for that evening I slipped them down, it was not really a refill!) and if anyone out of this drugstore declining to load the prescription a maximum of two times early and LAYING about this! Our insurance plan enables me to possess ANY prescription loaded or filled fourteen days in to the existing prescription. I obtained an apology letter from both ERIN KRUEGER and also the area office in Carmel, but I'm attempting to ensure that ERIN KRUERGER doesn't LAY to other people. Within the apology notice, ERIN KRUEGER admits, today, that it had been her "individual view" to not load the medications, in the place of initially stating that, which I'd have recognized, and happily obtained my prescriptions elsewhere (which I'd to complete anyhow), ERIN KRUEGER chose to lay! A supervisor of the drugstore! I really could not think it! Although it might be ERIN KRUEGERis right like a pharmacist to refuse a prescription, I'm sure if she was certainly confident with questioning somebody a prescription, she'd not want to LAY to clients and cover behind phony guidelines, or informing clients of issues, their insurance refused cost! Incredible, this lady is just a supervisor! Main point here was for me personally, ERIN KRUEGER lied, initial saying my insurance refused it, and minute that it was "Walgreens plan" (to each me and Anthem), when all-along it was merely her option to not load them! Once ERIN KRUEGER named me and informed me that insurance refused the prescriptions, I'd to come back towards the shop, (at this time, I said to ERIN KRUEGER, "you need to not tell somebody that their insurance refused prescriptions, when it's INCORRECT", to which she responded "that's not what's said, I said it had been Walgreens plan", and that I said, "no-you didn't", and again, she said, "yes I did so", lastly (instead of claim together with her just like a two-year-old), I said, "you have to back my prescriptions from the program and return them in my experience" (as directed by Anthem, because they had previously removed for cost and stuffing). The document medications were delivered in my experience by ERIN KRUEGER and that I did possess the medications filled up with not a problem at another drugstore. I'd suppose another drugstore doesn't utilize liars! Ultimately, it did end up getting me around four hours in the period ERIN KRUEGER initially named me to obtain my stuffed prescriptions at hand. Exactly what a waste of my period!


Offender: Walgreens

Country: USA

Category: Health & Medicine

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