On 11/18 I ordered a Colon Cleanse for shipping & handling of $2.95. I was charged this amount x 2 from my card but never recieved the product.
I called and requested the product/order be cancelled. It took 3 days to get through to anyone on the telephone. Representative was very determined and not wanting to cancel my order. After a lot of arguing and persistance she agreed and that there would be no further charges or shipments.
Well, now 2 months later I recieve an e-mail that my order has shipped and my account will be billed as Novapay-Online 1-877-292-3588. I would be billed $2.95 shipping & handling plus $87.13 for my order.
I have been trying for 2 days now to contact the company and just letting the phone ring continually. They will not answer the telephone.
I called my credit card company and unfortunately, the payment was drafted the same day they sent me my e-mail regarding the so-called order. It has already been approved and all I can do is dispute it if I have proof.
I have also now cancelled and requested a new card so I am sure I will hear from them again in a couple of months.in the meantime I will await shipment, have proof of shipment and return shipment.
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