I ordered 5 boxes of Met-Rx Big Colossal Super Cookie Crunch nutrition bars to be sent to my son in college on November 14, and paid for rush handling. They promised the order would be shipped in 2-3 days. It wasn't.
After several e-mails, they explained they were moving to a new warehouse and assured me the order would be shipped in 2-3 days. I asked for a refund for the $2.95 rush handling. They credited my VISA card.
Weeks later my son still had not received the order. I couldn't reach Bulk Nutrition at 1-800-975-8125 because their phones weren't working. The recorded message told me to send an e-mail and they would reply promptly.
They finally responded to an e-mail apologizing profusely, refunded my shipping costs, and offered to send me a "very valuable coupon" in the mail.
Today is 12/21/10. My son is home form college now. He doesn't need the bars any more. Their phones still don't work. They stopped responding to e-mails on 12/10 and I'm out $106.65.
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