I placed an on-line order for a "free" sample of Enzyte. Although the page indicated that it would be shipped immediately, I did not receive it for over a month. I used the product, decided that it was not effective and would not order more.
When I saw the $69 charge on my credit card, I called the company and asked why I was being charged when I did not place an order for addtional bottles of the product. The agent was polite and said the "fine print" on the web page indicated that I would be subscribing for the product unless I cancelled within 30 days of the sample order. Because I received the product well OVER 30 days after I placed the "free" sample order, it doesn't make sense that I would cancel before I had an opportunity to try the stuff. I explained this to the agent and she agreed to refund one-half of the $69 charge and send me two free bottles. This is bit better than some people have experienced but I'm still out some money.
0 comments