Beware! Dishonest, shady business! If Forever Young performstreatments like they handle business matters you will end-up ruined. I thank mylucky stars that I never had any treatments here, but they sure did ILLEGALLYkeep the money I gave them.
I signed a contract for a deal of 8 microdermabrasionscombined with the infrared light therapy treatments. A deposit of $101.00 wascharged to my debit card and payment arrangements were made for monthly debitsfrom my account to fulfill the total of $675.00. I was informed both verballyand with a written document that I could cancel the contract for a full refundwithin 3 days via letter sent certified mail. I got home and called mydermatologist and then decided to cancel the contract. I sent the letter viacertified mail 5.5 hours after signing the contract at Forever Young... WELLwithin the three days stated on their paperwork. I called a few days later andthey told me the letter was received on time and has gone into processing. Their paperwork states it could take up to 15 days to receive a refund, so Iwaited. I called 17 days later to ask about my status and was told it was stillin processing but had not been sent to accounting.
I kept calling every week to find out information about myrefund and each time was told it is in processing and will be sent toaccounting soon. I finally got news that it was in accounting and I couldexpect to see the refund soon, as it had been approved. At one point I was toldthe accounting department was really backed-up with processing refunds and tobe patient, as it should not take long.in the interim, I received calls fromsales staff trying to talk me into using my deposit to credit towards anotherservice at the spa and I kindly declined, telling them that I simply want arefund. Also, after being told that my refund should be credited back soon (acouple of weeks ago) another sales person called and asked if I wanted therefund in the form of a credit towards the spa or charged back to my bankaccount.
I have REPEATEDLY told them I want my money back and was assured itwas "in processing." I have kept asking during each phone call"What is the delay?" And have kept getting the same response..."It'sheld-up in the accounting department." I was also told "we will be incontact with you to let you know what is going on." I have NOT receivedone letter, phone call, email or otherwise, the entire two months they have hadmy money. I was finally told that my refund has been denied; Incensed, I askedWhy and on what basis?
The corporate office gave a simple blanket statement: We are no longer giving refunds on deposits. I find this despicable, dishonest and ILLEGAL, as I SIGNED A CONTRACT that states otherwise. Afterresearching this company, I have found numerous, numerous, complaints of thesame vein. I believe their BBB rating was once at F. I filed a complaint withthe BBB of Oregon and a dispute with my bank. I was also told by a lawyer that they are definitely in breachof contract and that they cannot arbitrarily decide to keep my deposit twomonths after the fact. If my bank can't get my money back. I am getting the lawyer to do so. I will get my money from these crooks!
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