Beware of cross country auto transport! After expressing interest in contract their services I was contacted by a representative stating that they had a cancellation and if I acted quick (by signing the contract and giving them a refundable $200 deposit) they would be able to pick up my car within two days. Two days after sending in the contract and deposit, as requested, I still had not heard anything so I called them. I was told that I could not speak to my sales representative and the truck was overbooked. The customer service person told me that they would probably pick the car up the next day, No big deal, she said. For the next two weeks I called back almost daily to find out when my car would be picked up and repeatedly I was told, We'll get back with you. Nothing!
Finally, when I was told it could take up to a couple of months, I requested a refund of my deposit because I did not feel comfortable doing business with a company of this sort. I was told that there was no problem with that but I needed to send in a certified letter requesting a refund. So I sent the certified letter (received 4/23/04) but heard nothing back from them. So I called once again. This time I was told that my request for a refund was denied on the basis of it was within 7 days of the pick up date. Which they had NEVER given me!
Well, I shouldn't say thatthey gave me six dates but they missed all of them! But they couldn't offer me a pick up date at the time I cancelled my order. She then told me that if I wanted my money back that I had to take that up with the credit card company because they were keeping the $200. Granted, it is only $200 (I was lucky it wasn't more), but it is a matter of principle now. If you heed one bit of advise from thisDON'T DO BUSINESS WITH CROSS COUNTRY AUTO TRANSPORT!!!
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