The website (http://www.andersondentalpractice.com/whitening19) no longer exists. I ordered the "free trial" on 10/10/10 they charged by credit card 3.87. On 10/14 they charged my credit card 1.49 and on 10/20 they charged my credit card 87.13. A Transaction for $9.76 at PROFITVAULT 8002568416 was charged on my CC on or around 11/02 in EL TECAL, Panama. It appears Bright white gave away my CC information. I froze my CC on 11/02/10. Received my CC statement and noticed the unauthorized charges. Contacted Bright White and told them I had 2 unauthorized charges from them on my CC. They told me that according to the "terms and conditions" I had to return within 10 days after placing the order to get a refund. I told them that I never had terms and agreements when I purchased the product and I cannot got back and verify because the website does not exist anymore. I told them that I have not used the product or opened the box and I would like to return for a full refund. I was transferred to a supervisor (Mariel Vauis) who processed the return and informed me that there is a 45% restocking fee. Also not advertised on the receipt or website. They will only credit $39.20 to my credit card of the $92.49 they initially charged - to return the unopened product. I do not believe they will refund any money due to their illegal advertising tactics and the company trying to make additional charges from my credit card from another company.
The final manger I spoke to was Mark Davis and he was no additional help. I cannot verify any information about their terms and conditions because the website is not longer working.
The RMA address is 47 West Polk Street, Suite 100, Chicago, IL, 60605
One last thing is I filed a complaint with the Federal Trade Commission and I suggest everyone do the same.
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