Http://www.herbalremedies.com / Request #: 425*
Subject: You have my money now where is my order?
Date: 10/01 11:51 AM From:
The status of my order is very confusing, I have not recieved my order, it appears you are stating I requested a refund I DID NOT REQUEST A REFUND, and it appears there is a backorder. WHICH IS IT? Regardless you have my money from my bank account and I don't have my silver rods. What's going on? I copied a pasted this below from your information on my account I don't understand this. I need to talk with someone in your customer service right away. 09/20 Order Placed Order Confirm Sent to: 09/21 Warehouse Processing Order 09/24 Refund Requested When to Expect Your Refund 09/24 On Backorder Some Item (s) Not Available Order Detail Bill To: Shipped To: Terry Anderson Product Name Qty Ordered Qty Shipped Price Line Total 99.9% Pure SilveColloidal Generator Rods - 14 Gauge, 2 ea 3 0 $13.99 $0.00 Sub Total: $0.00 Shipping: $0.00 Tax: $0.00 Total: $0.00 This is taken from my bank account with My Federal Credit Union you debited this amount from my checking account on 09/20 09/20 DRAFT WDL POS HERBALREMED 866-467-6444 NY US $ -47.96 $ 0.00 Terry A (Address and Phone number deleted by me for my safety)
Date: 10/01 12:20 PM From:
You know I am pretty d*n upset about this I expected these rods to come in just a few days and it has been 13 days since you took my money and did not ship my silver rods. I have a health problem that is needing immediate attention and this is very upsetting to me. If I would have imagined this kind of hold up with receiving my rods I would have gone with a different company. I need to you send my rods to me ASAP over night mail or something. I have a medical emergency that I am trying to address here. Please do this quickly Thank You Terry A
Date: 10/01 04:18 PM From: Daniel
We are sorry for the delay with your order. Most orders are shipped within 1-3 business days, however, special order items or items that become unavailable during processing may take additional time. Due to one or more of your items not being available by our distributor, our warehouse needed to order your products directly from the manufacturer. We currently do not have an expected arrival time, it may be 1-3 weeks. You may cancel this backorder at any time for a refund. Again my apologies for the continued delay and rest assured we are doing everything to make sure that you get your complete order as quickly as we can.
Date: 10/01 06:09 PM From:
Daniel are you saying then that my order is still in process and that you are going to send me the silver rods as soon as you get them? I have never seen silver rods take this long to get and I have been ordering them for years. I am afraid now that if I cancel my order with you it will take a long time to get refunded by you, and I need to get these silver rods from someone out there. How long does a refund take I don't have a money tree growing in my back yard and I can't put out more money to someone else for more silver rods. How long does a refund take? Sorry Daniel I don't mean to be testy and I know it is probably not your fault, you just picked the short straw and had to respond to me. Thanks Terry
Date: 10/04 10:17 AM From: Daniel
Allow 7-14 business days for processing and 1-2 billing cycles for the credit to appear on your credit card statement depending on your bank. Additional information is available at When to Expect Your Refund. Please let me know if you would like to cancel your order for a full refund.
Date: 10/04 01:05 PM From:
Daniel, I want my order of three sets of silver rods. I don't want a refund it appears that will take forever and a day to get a refund. If you cannot fill my order then of course I want a refund but can you please let me know when I can expect my order in the mail. I would rather have my order filled. You advertise that you are an herbal supplier but you can't seem to fill a simple order for a common product. Please let me know if this order can be filled at all OK. You have been very vauge with direct information regarding this order. I don't mean to be rude but at this point this has become absurd. Please simply CAN YOU FILL THIS ORDER OR NOT AND IF YOU CAN WHEN CAN YOU? You can call me and we can talk about this too. (phone number deleted by me) Terry A Date: 10/04 01:35 PM From:
I see that others have written about your lack of service and down right dishonesty on consumer complaints.com I will list you there as well with what appears to be an almost identical story from another of your customers waiting to get their product after you have taken their money and being told same BS you are telling me. Very unsatisfied customer or victim of this company. Terry A
Request #: 431*
Subject: I need to speak to someone immediately
Date: 10/05 04:41 AM From:
I need someone to let me know when I will get my order. Am I being ripped off? You took my money and cannot tell me if or when I will recieve my items, what kind of business is that? You need to let me know what is going on. I want the items I ordered. Terry A
We have received your question or request and will do our best to respond within 1-2 business days.
You can check the status request online by clicking here:
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All correspondence will also be emailed to your account.
Sincerely,
Customer Care Department,
HerbalRemedies.com
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