On or about October 11th, I ordered a trial supply of the Vitamin supplement Enzyte. I received delivery of this product on October the 20th and started the daily dosage on that day.
I continued taking the supplement until 11/2 at which time, I was seeing some minor side effects and decided that the product wasn't doing what I wanted it to do. On October the 4th, I decided to call them to discontinue any ongoing shipments. Before doing so, I noticed that they had already debited my checking account for $69.95. I was very surprised as their web site indicated that I would have about 25 days to make a decision before the next shipment was sent.
When I called, they indicated that the next shipment was already sent and their policy is that there are no refunds after the product was shipped under any circumstances. I explained that they must have shipped far too early and that I hadn't received the product yet. I made it clear that I would reject delivery on the product being delivered.
Their website says that they will ship the next month's supply about 5 days before the customers current supply runs out. They do this because as Sara (who told me that she was Customer Service Manager) says it takes 5 to 7 days for the product to arrive. I then asked her to do the math with me. If I ordered the product and it shipped to me on the 11th (per Sara) then even at the 5 day mark I would have received it on the 17th, of October. There are 18 days between the time I received the product and the time they billed me for the next months supply. That would mean that they billed me 12 days before the end of my 30 day trail supply.
Sara felt that she needed to take me to their website and explain to me that they ship out early so that their clients wouldn't run out. I was clear that I understood that. The issue here is that they simply started to count their sales before they were due. My next supply should have shipped no earlier than 7th. When I asked Sara who her boss was, she told me that there wasn't anyone. I asked if she was the president and she said that she wasn't. After I told her that she needed to give me the name of someone I could talk with, she offered me the name of Mark Johnson and gave me his address.
While I understand that they need to bill me in advance, they simply shipped and billed me far too prematurely. Even at the very fastest case scenario, I would have received their product on the 13th and canceled on the 4th. How is it that this is less than a 5 day window on a 30 day trial period? This is their mistake and my call to them on the 3rd should have been far more than enough warning that I wanted to discontinue the use of their product.
Had I simply not called until the 6th or 7th, I could understand them needing to bill me. However, this is just not the case.
This company uses deceptive, unethical and dishonest practices. I for one have made it my hobby as of today to help them into dealing with this. Anyone want to help?
David
Fort Mill, South Carolina
U.S.A.
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