Recently had ad pop up during search of local news classifieds. About an Ohio schoolteacher (in a nearby community) who had taken advantage of two (2) separate offers of FREE product trial of Tooth Whiteners. (Ad is now running SAME information, SAME person/story; different location of resident.)
I had two very different experiences with each product's Customer Service. When I called to cancel Celebrity, they offered an extension of the trial period, then graciously cancelled when I explained why it still would be cancelled. CSA took my information & provided me with a confirmation #.
EverBrite did not place a customer service 800# within the ordering data, so I had to search for the ad online again to retrieve it. Then when I called they were most unhelpful. First CSA told me that since I'd placed the order online; I had to go back online - to their website to cancel. She gave me several pieces of information she said I'd need to enter into a form. The URL she gave me took me back to the product ordering form! So I called the second 800# which listed next to a business address. That CSA told me she had no record of either transaction and that in order for them to cancel I needed copies of everything FAXed to them! I explained to her that would mean not only time and gas spent going to some location that provided public FAX services, but also fees to send it. She insisted that was the only way they would honor a cancellation. So I went back to the website, plugged in the data and hit CANCEL. Up pops a response telling me that an email of this transaction has been sent to me, with a confirmation #. I checked my email. Nothing. I went back and reread everything on the cancellation window.in their "fine print" there is a statement about taking cancellations very seriously; that frivolous customers risk having their information placed onto an online registry where they and their CC#s will become blacklisted by other online businesses! Basically I read it as a threat that because I ordered, then chose to negative opt-out, my credit information could be "dinged" in a way that would see it rejected by other online retailers! BTW, it's been weeks and I'm still waiting on that confirmation email (and keeping a cautious eye on my CC activity.)
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