I brought my two sons for eye exams, contacts and glasses. The eye Dr. Was very nice and professional. I paid for all of my services at the first appointment. A mistake. The Dr. Explained the new prescriptions to me. I told the clerk I was going to go through1 800 contacts to order my contacts. She then said the store would match the price and so I said okay. I paid for all of this over... $700. At home I realized one son was now given a prescription much below what a previous Dr. Had done and that he had been wearing for two years. I also discovered my other son whose prescription did not change had plenty of contacts at home in his correct prescription. I immediately called Sterling and said I wanted to cancel my contact order and that I wanted to speak to the Dr. Because of the discrepancy with son #1 prescriptions. They assured me nothing would be processed until the boys had their follow up appointment. I then went directly to the store on that day to in person explain my concerns and my desire to cancel the contact order. Again I was reassured that I could talk with the Dr. On Sat. Their fitting appointment. I then see that my check has been sent through. I call the store and reiterate my concerns and my desire to not order contacts at this juncture. I am given the manager's name and told to call Saturday morning.in the morning I call, the manager is in but I am asked to speak to someone else. I nicely explain my concerns and am told there will be no refund. I ask to speak to the manager. Eventually John does speak to/at me. He does not listen and instead believes he knows exactly what my concerns are. He accuses me of putting my son's eyes at risk, he tells me I am not allowed in his store for my follow up appointment (already paid for), AND THEN HE HANGS UP ON ME. I go immediately to the store. He is argumentative and rude and again refuses to refund my money and is still stating I am not allowed to return with my sons. I finally move to the back of the store and state that I intend to wait and speak to the Dr. Directly about my concern's with son#1 prescription. She was very kind and spoke with me about my concerns. Ultimately my son's prescriptions were held hostage. John stated he refused to have the Dr. Give me the prescriptions because my sons were not going to follow directions and were going to use old contacts before purchasing the new ones. I did relent as I did not want to waste my money. I find it ironic, Big John lost a customer, a family with 4 contact and glasses wearers, to gain whatever kickback they get from having folks order contacts in the store. This man is unprofessional, I believe he is a crook, he is completely unreasonable and a bully. Do not seek services from this store.
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