I received a call from Wayzaro Dodd on 9/4 regarding this offer. I was told that within seven days of receipt of merchandise I would have to cancel in order to avoid the charges. The merchandise was shipped to me on 9/14 and I received it during that week.
I called on 9/21 to cancel my trial and spoke to Jim. When I asked for his last name he said that they werent allowed to give out their last names. At that very minute I had a feeling that it could be a scam.
Jim was extremely impatient and rude and wasn't willing to help even a bit. I asked him to cancel my trial so that I could avoid the charge on my credit card. He told me that the time period to cancel has been lapsed and I would have to bear the charges.
When I asked him that I would like to speak to the supervisor, he informed me that he was the supervisor. I was really disgusted and annoyed after speaking to him. After couple of minutes I called again and spoke to Kris at the same location. Just to make sure of the information that Jim had provided me, I just asked Kris to cancel my trial. He did not bother me and went a head and canceled my trial. Then I explained him the whole situation. He assured me that the matter has been taken care off and no charges would be applied to my credit card. Kris was very polite and helpful.
On 9/27 I received another shipment of two bottles of Super Fat Burner 2000 and an invoice of $150.75. This was shipped to me on 9/21 and my credit card was charged for the above-mentioned price even though I had called to cancel. I tried calling over the weekend when I received the second shipment but was unsuccessful.
I called on 9/29 and got in touch with Franklin who was also very polite and patient. He listened to my complaint and gave me the number for the corporate office. I then spoke to Ron at the corporate office (866) 202 1395. He informed that I should send back the two bottles and the unused portion of the free trial and within 7 to 14 days I shall receive a check reimbursing the full amount.
After reading other complaints against Institute of Natural Health I wouldnt be surpised if I dont receive the money.
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