This letter is written to provide detailed information regarding my efforts to resolve the dispute with the Institute of Natural Health. On September 24, I received a phone call from the Institute of Natural Health soliciting supplemental vitamins. The telemarketer offered a trial version of the vitamins supplements for 30 days with no obligation to future purchases; and all I was to pay was $4.95 for shipping and handling. The vitamins could be tried for 30 days, and if I was not satisfied, they could be returned within that time frame without being charged.
When the vitamins arrived, I returned them within 5 days. Within a one week period, several more shipments were sent without my request. I immediately wrote on the boxes, "return to sender; refused" and mailed them back. I was ripped-off and my account was charged six separate times in the amounts of ($39, $49, $66, $81.75, $101.75 and $135.75) on the same date (9/24).
I called the Institute of Natural Health and was told by a representative that it would take up to 2-3 month before I would receive a reimbursement. If I chose not to wait, to file a compliant with my bank (SunTrust). Upon an extensive investigation, this particular organization charged my account willfully and without authorization from me, the total of $473.25. This caused on overdraft fee on my account in the amount of $100, from SunTrust Bank.
I am extremely dissatisfied with this particular company and their business practices. I have also drafted a letter to the Governor and State Attorney General of Indiana, to inform them of the fraudulent billing practices being conducted by Institute of Natural Health.
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