I made the mistake of agreeing to a trial of Certified Acai. I then received an email from [email protected] saying I would receive a trial size bottle and a bonus trial to Fit Factory for 19.95. Well, look out because these people have charged by credit card for a minimum of $200. The first discovery that charges were put on my account before my "14 day trial". Watch out because they count the day the order was put in, not when they shipped the product out or date when you received the product. The customer care people who were at the 800# listed on the leaflets that was listed on were very rude, and refused to give the information needed to contact the "real company".
I was also enrolled in the Fit Factory, and colothin, as well as ColoCure product "free 14 day trial" with the above conditions of the trial period. Therefore, I had all the charges for those products and the Certified Acai. I called and cancelled all the memberships and told them to cancel any other memberships, product trials I may have been signed up for. When I called to again demand everything be cancelled, no one seems to know about the cancellation.
During the time between the request to cancel the products, yet another shipment arrived. I again called and the customer service informed me that a refund of money would not be given, as these products are non-refundable. Again, rude attitude and non-cooperation was the experience. These companies continued to bill my debit account and I ended up having to close this checking account.
As I have membership to PrePaid Legal Services I was able to have a letter written to the originating company (sorry, can't remember this name) demanding the full refund of all monies charged to my account. After sending this letter out, the company did send a check for full refund.
A word of advice: Read all the fine print.
Here are the phone numbers and addy's that I have found to call:
Certified Acai, Certified Acai Customer Service
We pride ourselves on providing outstanding customer service and support.in order to get optimal results, you may have additional questions or concerns about our products or about your purchase. You can contact us via email or by phone. We are here to support you.
Toll Free Customer Support Line: 1-888-247-5013.
Customer service representatives are available M-F 9am-5pm EST.
Toll Free Customer Support Line: 1-888-272-6483.
Customer service representatives are available M-F 9am-5pm EST
Triothin, LLC PO box 1350 Silver Springs, NV 89429 1-866-639-8621 [email protected]
When I called Fit Factory at 866-407-1022, they did cancel my membership and refunded my money quickly.
If you see any of these names, stay away and do not order. This is a complete scam and the company/companies are very clever at misleading the public and ripping you off!
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