I had an automated plan set up with Palm Beach Tan to withdraw $60 each month for tanning services. I cancelled the plan on October 16. Their cutoff date is the 25th of each month to ensure that they do not charge you the next month.
However, I was warned by the girl working their to keep my copy of the cancellation. That way if they did pull out funds then I would have proof I met the cutoff requirements and that would ensure that I got my money back. Sure enough on Novemer 2 they pulled $60 out of my account. I went into the salon and showed them my paper, they claimed that my first draft got misplaced and was never sent to their main office and that was why they pulled out these funds. They ensured me that they would correct this by putting the cancellation in and a request to refund my money, which would come in 4-6 weeks to my homw address.
To my surprise and utter dismay they pulled money out again on December 2. They now have charged me $120 for services I did not receive and requested to be cancelled. I went again into the saloon and tried to fix this. They said they completely lost my papers and a manager by the name of Heidi requested that I bring in my original copies to the salon so she could pick them up and process them. I did that on December 7. Since this time I have tried to contact both Heidi and Palm Beach Tan's answering service. I have left over 10 messages between December 15 and January 15 and have not received a call back from anyone on the status of my reimbursement.
I have not received any of the money that PALM BEACH TAN STOLE FROM ME!
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