United Healthcare has again reduced coverage for my prescriptions during the plan period. As it has happened many times before, my first knowledge of this "change" happened when I drove to the pharmacy to pick up my medicine and was told they would not cover it. Such changes during the plan period negate any statements regarding copayments or maximum out of pocket expenses. These statements are therefore worthless.
I have made many unnecessary trips to the drug store and have spent numerous hours on the phone with United Healthcare and they refuse to honor their written commitments. The amount I have to pay exceeds the copayment listed in their plan and their website. Millions of other consumers are having to do the same.
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