I too got ripped off by Wu-Yi. But I have a little twist on the situation. When I first received my trial order, I did not open it for a couple of weeks.By the time I tried it, I was already being billed for the initial 3 months supply. I figured it was my own fault and accepted it. However, I soon discovered the tea made me very jittery and hyper and ran my blood pressure very high. So when I received the next shipment, I just wrote across the package "refused, return to sender", which is usually how I will return an unopened item. I figured it would take a couple of weeks for my account to be credited and was not worried. That was Nov 08. The same thing happened for the next 3 months with charges made to my account but no credits. So in March 09 I finally called them, they cancelled my account and said it would take 2 months to get my refund because it had to be approved by corporate. It is now Dec 09, I have called 3 other times inquiring about my refund, I was still getting the same "it will take 2 months to get your refund" run around. That is until today when, after the customer service rep named "Armando" refused to allow me to speak to a supervisor because "you don't need to, you should have followed our return proceedures", I called back to the service center and finally was told I would not be receiving my money back because they could not tell if I had sent the product back or not. Nor could they determine if the product had been received in the warehouse. When I asked why I had not been told this on the other occasions I had called, the rep didn't know.By the way, I order online all the time, and with the exception of this company, I have always been able to refuse acceptance of a shipment/package and have it returned to the sendor without incedent. Don't trust this company under any circumstances! And if you are lucky, you may get a knowledgeable customer service rep should you be unfortunate enough to have to call.
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