My husband went to see this so-called dentist Hai Xa on Saturday 11/13 to get a flipper (partial retainer) made and we told this dentist that he was working out of state n could not return until after the holidays he guaranteed us they would accommodate us n we would have no problems!!! Well the first retainer came in we went back n got it THE TOOTH was BUCKED!!! They did another molding n sent that out i had to return Monday 11/15 to pick up the new one n mail it to my husband out of state... He got it 3 days later Thursday 11/18 n what do ya know the retainer didn't fit i mean it wouldn't even stay in his mouth unless he put his tongue to the roof of his mouth to hold it up n the tooth was to short... So Friday 11/20 i call them n tell them the situation n ask for a refund... Star the manager calls me n tells i have 2 options go to another dentist in Utah n have them fix the retainer n have that dentist bill the las Vegas office that screwed up (or pay for it n they will rein burst me) or she wants their property (that i paid $320.00 for) back by Wednesday 11/25 in order for me to get a full refund... I ask her for the other piece to my husbands retainer n she says she doesn't have it n basically calls me a liar... N hangs up on me 2 times n puts me on hold without saying hold on. I end up driving to the office to talk to the dentist that assured us he would accommodate us n of course he wasn't in. They basically said he can walk around toothless in order to get our money back... I called my normal dentist who was actually on vacation that same Saturday n she tells me it cost $50 to repair the retainer... Wow did we get screwed i said to her!!! So i'm still fighting for my money i asked for Stars bosses contact info n they tell me its a corporate office that they don't have the number to... How conveniant...
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