Complaint / Review
Aetna Pharmacy Benefits
Refusal to fill prescription

In June / April my partner visited his PCP to acquire a fresh 90-day prescription refill for his diabetes medicines. We received a 90-day software. About the following Tuesday, we discovered my spouse could be likely to Dubai to focus on the next Saturday. Since we were not able to sort out the email order procedure, we visited Wal Mart and questioned when they might aid us together with his purchase. The pharmacist was kind enough to contact Aetna on our account, directly after we described our scenario to her.

In those days, our purpose was to move towards the Middle-East by Dec or Jan, based on how things went with my husband’s function. We were truthful and described my spouse wouldn't be time for America. Aetna partly complied with completing two of the three medicines, but declined to load among the medications (in my opinion it had been the long acting diabetes medicine).

We'd no option but to deliver him using what medications we'd. Ultimately he went from the medicine Aetna declined to load. After I questioned why they'd not replenish the medication, the Aetna representative mentioned individuals market their medicines offshore

I'd like one to realize that like a primary consequence of Aetna’s mess, my spouse was not able to move his bodily since his glucose was raised. He was delivered house without function after many weeks.

I'd like one to understand I named Aetna and truly offered it with a bad woman who'd to hear why I had been furious. I'd like one to understand, Aetna doesn't have to be worried about my spouse and that I promoting his medicines abroad. My spouse leaves for work offshore without a lot more than the usual week’s notice, and we attempt to follow the mail-order guidelines.

We're looking to abandon offshore once again. Nowadays I've required replacements in your site. Please send the medicines. We assume making Houston in Middle-Dec. A duplicate of the criticism was submitted using the Ombudsman and consumer-protection Department of the Texas Insurance Department, in addition to the Tx Better Business Office.

Really