I went into Powerhouse Gym in early August and filled out a cancellation form to cancel my two memberships that were on auto pay. But in September, Powerhouse Gym still withdrew funds from my account for both memberships, which also incurred two overdraft charges.
To date, I have gone into the gym four times (and called them numerous times as well) and first I was told they couldn't find my original paperwork cancelling my memberships. Then Josanne, the new bookkeeper told me to fill out a new cancellation form, but date it Aug. 1st and she would re-submit it to the billing company so I could be refunded my money. The next time I went in to check on the progress of my claim, she told me that she has phoned and sent several e-mails to "corporate" trying to see where my claim stands, and they haven't responded back to her, and that the billing company told her they couldn't back-date my cancellation form, they could only process it using the date it was received.
Now the story I get from her is that corporate will definitely refund the two membership fees, but not the overdraft charges. I then mentioned that nothing personal, but if that was the case, I would take Powerhouse Gym to small claims court for the refund of the overdraft charges. I then asked for the contact information of the owners, and Ivan (the gym thug) stepped up and told me that they were not authorized to give me that information. So I left, and two weeks later, (surprise, surprise) still no check.
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