In March I received a box via UPS. We signed for it at our office and opened it up.inside was a bunch of VHS tapes for stress relief and some other material. I quickly realized this was not something we had ordered and phoned Midwest Center. They advised me that someone purchased it at 1am with my credit card not long ago. I let her know I did not order this and to remove us from any future bills.
The representative advised that I mail it back via UPS and that I need to pay to return it. Now since I didn't order it, I'm surely not paying to ship it back. I then phoned my bank and advised them of the fraudulent charge. The bank looked into it and removed the shipping fee I was charged for the initial box.
A month later we received an invoice from Midwest for $479.92. I phoned and advised them once again, I did not order this, my bank has already taken your charge off of my credit card, I mailed your box back via USPS as "return to sender", so stop trying to collect money from me. They advised me to get a police report. I called our local police and they informed me that if my bank has already acknowledged it's a fraudulent charge, that's suffice enough and Midwest Center is just harassing me to collect money.
Today (June 15th) we receive another invoice. We phoned to learn our faux account has been turned over to a collection agency. I then reported Midwest to our NC Department of Justice, the Better Business Bureau, and a few scam related websites. I also asked our bank once again to notify these guys that it was a fraud charge. For some reason they keep insisting that I *need* to provide a police report to have the account dismissed. After speaking with the police, that is not true and it's just a strong arm tactic to collect money.
At this point I'm considering legal action against this company for far more than the $479 they are trying to collect from me.
Aside from this issue, I find it quite amusing that all of the links to their Privacy Policy, About, Contact, etc in the site footer, all go nowhere but the page to sell you their crap product at www.midwestcenter.com
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