Caribou coffee is not consumer friendly once they have your dollar they DO NOT care. The franchises are helpful MOST Of the time but when employees lie to the customer, your drink is poor quality and you complain and if you go there daily you have lots of options for bad experiences.
Corporate thinks if you complain a few times over the period of year (s) you are unreasonable and NOT entitled to a response or for them to make good on THEIR poor service/quality item.in this economic time if I pay for a $5 drink I would like it to be what I ordered not what the employee chooses and when they scrape it off to make it seem like they made what I wanted and an inch or more of the drink is gone, do they really think I will not notice? And when you complain Caribou wishes you well if you have complained before and this was only after 3 or 4 emails to them would they EVEN BOTHER to respond. So, I say they don't give you what you want Send them an email and get a FREE drink on their buck!!!
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