In Nov I ordered a free trial of Acai-aSlim, and of Bromalite. Along with these products, i received a "membership" to "Fit-Fac", or also known as "selfhelpff.com" or "lifstylefit.com". I had checked the fine print, but did not see that the membership to this other company accompanied this. When i received my credit card statement in the mail, i tried to cancel the membership that i didn't know i had ordered.
I received 2 charges 2 times in Dec of 08, (for a total of 4 charges), 2 charges in Jan 09,2 charges in Feb 09, and then one charge in each month, March, April and May. I thought i had managed to cancel this in January i even had a cancelation # (which i was told later didn't apply to the fit-fac charges) I contacted them by email in March, as the telephone number I had for them was never answered, by going to their web site and filling out a form in March, by telephone (found through dilligent internet surfing a different telephone number) in April, by telephone again later in April, and by internet chat in May, when I received a telephone call back.
After each of these contacts, I thought i had cancelled this membership, and had even asked to speak to the supervisor when i called at the end of April, and was told i would receive a call back.
I cannot believe how much this company has put me through, and what I have had to do to cancel this.in all, i received 9 charges on my credit card, at $19.95 each, which to me in Canadian dollars, is $25.00. I realized that I am responsible for the original charges, even though I had read everything I saw on the web site, and saw no reference to this automatic add on to the original purchase. But I feel the next 7 charges were just this company trying to milk my credit card for everything they could.
After much time on the internet chat area, where i was directed to customer service, and then on the telephone with customer service, and then the supervisor of customer service, i finally was told i am being refunded for 5 of these 7 charges. I was continually reminded that they were doing this as a service to me, and that the web site had made it perfectly clear that this charge would accompany my purchase which i disagree. I was most unhappy with the original charges, but furious with the continued charges after repeatedly cancelling this.
Janet
Larder Lake, Ontario
Canada
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