My husband and I have called the company, Cal Spas (Lynnwood, WA) and Cal Ventures in (California) over 12 times trying to get service on our brand new spa. We paid it off and then no service. We have been sworn at, called liars, told "I'll call you right back" (at least 10 times by at least 6 different people). They promise during the sales pitch a spa pump like no other. "it will last a "lifetime and longer". Four months new this $6,300.00 spa breaks and it's this super great indestructable pump that is broke in half!!!
They promised service at least 10 times. We bought and used the spa for medicinal purposes. We are so under stress and have been suffering for almost 2 months! Still no telephone calls back. No one can tell us where our pump is. They did finally come pick up the pump but left with it and never called back the next day as promised. My husband has called them everyday leaving a message to please call us back and give us an E.T.A. Of when our pump will be replaced or fixed. No one will call! The owner Jim of Cal Spas is the one who swore at me and called us "liars". I had to have the finance company manager call the owner back and get us our promised 6 months same as cash. The salesman promised us this but we got a bill for the entire spa due within 30 days!!! I was so upset and shocked at being cussed at by the owner that the manager of G.E. Finance had to mediate to get the promised terms. The owner Jim even called my husband a "liar". This is unbelievable. It's a nightmare. We have longed for a hot tub spa for a long time and couldn't really afford it but I am in so much pain that I needed it for my back and joint sever pain. I can hardly move without it. Now I'm suffering and my husband is suffering as he has a bad back too plus sleep problems. Now they are worse because he can't sleep as he's so stressed out about getting ripped off by this spa company. Our brother in-law worked for a couple different Spa companies and states that once your spa is paid for in full, which ours is, you won't ever see any customer service. That's how the spa companies work! Well this is proving to be true as we haven't had use of our spa for almost two months. As I am writing this my husband was just demeaned on the telphone by one of the servicemen at Cal Spas. We, in the last 24 hours have been told by 3 people that they will "call us right back". We right now are still waiting for yet another call that won't come! We want our money back and the spa picked up. These people will NEVER take good care of us. They have proved this to be the case. Imagine a lifetime of having to go through this! No way! We need HELP! We can't deal with a company and a store mangager this bad! Even the customer Service line broke their promises to call "right back" in a few minutes! Unbelievable! Help us! We are both beyond our wits end! Sincerely, Kathy and Ryan Kathy Marysville, Washington
U.S.A.
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