Let me begin by saying that I am a social worker and work for the state of Indiana. I have assisted many low income families to obtain assistance for their high cost prescription medications. I found myself needing such assistance, after my special needs son came to live with me full time. I had never used this program before, and actually found them after doing a search on line. After paying the $80.00 registration fee, I discovered that my son's father had not cancelled his insurance plan as he had told me he had done. So, in discovering that my son had insurance coverage, I notified Free Medicine Revolution that I needed to cancel my son's account and I asked for my $80.00 to be refunded.
Now mind you, they had not done any paperwork or anything... All they did was take my $80.00. I was told to send them a copy of my son's insurance card and that I would be refunded my money. I promptly sent them a copy of the insurance card. Several weeks passed and I never received a refund. I then called their customer service number and was only able to leave a message.
A couple days later, Brad, their Customer Care Manager, called me back. He told me that I would not be getting a refund and he accused me three seperate times of lying about not having insurance coverage for my son. He began asking me personal questions about my exhusband and was completly unprofessional. He was yelling at me and refused to give me his last name, although I found it here on complaint.com. He said he was the supervisor, the director and that it didn't matter who else I talked to because he made all the decisions. He threatened me by saying that my initial conversation was recorded and that it was their policy. I asked for a copy of that recording and was denied access to it. I was told that I would receive a copy of their policy's, but instead he sent me another copy of the initial letter I received after I asked for my refund.
I read another post that there has been close to 100 reports to the Better Business Bureau regarding this company. I am also going to file a report with them, as this experience has been the worst one I have ever had with any company, agency, or program throughout my personal or professional career. I will make it a point to let all the professionals within the state of Indiana know of my experience with Free Medicine Revolution, in an effort to prevent others from being so grossly taken advantage of. Shame on you Brad for your behavior and the way you treat your customers! You should focus on how to assist the people who so desperately need help, instead of padding your wallet with their hard earned money.
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