In October I was diagnosed with colon cancer. After surgery I began chemo therapy. It took forever for Humana to begin to pay my doctors. My insurance plan was payed with auto draft. (money was taken from my checking account every month) AT and T incorrectly withdrew a huge amount of money from my account which caused my auto draft with Humana to be returned. I recieved the notice and called Humana and payed for my January payment on January 25th. AT and T refused to deposit the money they incorrectly withdrew but credited my account for the next few months.
In the mean time, Humana canceled my auto draft plan. When I checked my checking accounts, I saw a payment was made on Feburary 4th which is around when my payments are usually withdrawn. Because I've been extremely tired from my treatment I didn't trace everything back in detail. On March 6th I checked my account again and was curious why Humana hadn't withdrawn Marches payment.
I was told that my account was canceled for non-payment. My last mayment was for January which didn't debit against my account until Febuary!
I don't know why I hadn't been called. I did recieve mail after the fact warning me. I offered to pay for Febuary on March. After all it was only the first week of March but they said I had to apply for reinstatement. That it should only take a week or two.
After several calls. I was told I wouldn't find out if I'd be reinstated until May 4th. There is an "investigation" going on.
In the mean time I canceled my last 2 chemo treatments. It's been impossible to sleep worrying. My family and I have never been without health insurance!
The money was in the account. I can't believe they just didn't withdraw it!
I'm so frustrated that no one made an attempt to contact me by phone.
If I'm dropped now, I doubt that I'll ever be able to purchase health insurance because of my existing condition.
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