I think it is so important that these people be caught and stopped for the dirty way they make money from unsuspecting customers! To shorten my LONG story that's being going on for 7-8 months now, I will do it this way:
1. I was LIED to about the product, the diet patch, not containing any type of simulant after explaining to the telemarketer that I cannot safely use any of those ingredients because of a heart condition I have.
2. The shipment was delayed by several weeks. After repeated attempts to get someone to answer the phone, I was finally told they were sorry about the delay and assured me I would have the usual 30 day trial period AFTER the product did arrive. They explained that the shipment was being shipped directly to me from another country and that they were aware of the delay, and to not worry. OH SURE!
3. The shipment finally did arrive and then my debit card was debited the remaining balance of $199.95 ONLY 2-3 days after the shipment arrived. Again, back to the phone I went to explain the problem and the fact that the label clearly stated that it did contain a stimulant I was promised it didn't contain.
4. They were SO sorry about the problem. Just ship it back, they said, and a refund check would be mailed to be the following week. OH SURE! The check never came, OH SURPRISE, but the long saga of exuses DID follow, mainly at MY expense since the company didn't have a toll free number at that time.
5. Although I have the signed return card, signed by Mr. Turley himself, and the date that the shipment arrived back to them, the latest excuse is that they're really not sure when the overseas company did ship the product to me since they were not being allowed this information from this BAD, BAD COMPANY from overseas. OH GEE, A TASTE OF YOUR OWN MEDICINE MAYBE??? I've since read that Tree House Marketing owes UPS $20,000, so the company is probably not allowed the tracking information because of this bad debt. Who even knows what might be going on! I would believe ANYTHING at this point.
6. I've phoned them at least a thousand times, faxed them all the proof they needed about my situation and the resulting returned product, and I've talked till I was blue in the face. Still only empty promises, followed by lies, delays, and excuses! I've heard it all at this point. They SURELY have an excuse department that sits around dreaming up every imaginable excuse or delay tactic to scam people. These people definitely know what they're doing. I think a guy named Sean must be the head of that department (see other postings by Sean).
7. So now... This company has the unopened and unused product I shipped back to them AND $220.00 of MY MONEY. Wow... What an ingenious and easy way to make money from all of us who gave them access to our credit and debit cards in good faith!
VISA, and all other credit card companies, need to STOP allowing this company access to do unethical business! I hope and pray this company will be shut down soon and these people punished to the full extent of the law!
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