So Dermitage runs a good scam, but here's how to beat it: since the customer service number they give you doesn't work, contact their parent company, Syndero at 415-977-0490. You can also just google the company, but at best, go to LinkedIn.com, which will have the names of the people you need to speak to, try the VPs. When I spoke to the VP of customer service, I told them I was wise to their scam, I lived in San Francisco and had no problem going to their office and raising hell (all true). You probably don't need to go that far, but tell them you know the number they gave doesn't work and you will keep calling back until they help you. The guy I spoke to, Pat, canceled my order right then and sent me an email confirmation within minutes. I also asked for his personal number and the VP of operations number, Andrea O'Brien (hers is 707-864-6813).
And so, I have never been charged for my Dermitage, and got to keep my order free of charge with the condition that I never call them back (ha!). Pat asked how I found them (his exact words! What a scam they have going on!) and I told them. Seriously, for anyone who has been ripped off, try what I have outlined here.
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