We first had trouble with Labcorp when we lived in FL. It seems they have the same problems as they did 5 years ago - SLOW, SLOW, SLOW.
My wife and I both visited the Dr—total 3 times in 2/02 & 3/02. Lab work was done on all 3 trips. We heard nothing from Labcor until 11/02. We got 3 invoices from them for lab work done for those mentioned Dr. Visits. It took them that long to send the first invoices. My wife called to find out what the delay was.
Some unfriendly, clueless CS rep said that the only thing she could figure out was that they had to rule out Medicaid coverage. What? Neither my wife nor I are old enough for such - if they got us confused with someone else, why didn't they contact us?
Since it took them so long to invoice us, we decided to take our time paying. I sent in a 1/3 payment on each invoice, with a note telling Labcor what I was doing. Some time later I got 3 form letters back, all identical. They had ignored everything I had written.
1) Your request to pay in installments has been denied&I HAD NOT REQUESTED ANYTHING. I had told them what i was
going to do. 2) Your insurance Co. Denied coverage. Contact them again to find out why if you have questions—
-our insurance co did not deny coverage;they paid promptly; we simply wanted to know why what was not covered took you 9 months to invoice us.
After sending in the 2nd 1/3 payments with notes again, again we were ignored, our comments ignored, and we received 3 more letters asking for payment in full. Of course, they neglected to tell us what we owed they yet (I knew, as I kept records; that is more that they did) I sent back all 3 letters in one envelope asking them what I owed, since they neglected to tell me.
Received the last three invoices today and paid them with notes on the invoices. "It took you 9 months to invoice us; you have a lot of nerve expecting payment in full when you are so slow; two can play the game; we paid in full in 5 months; we've got you beat; it's a wonder you're still in business."
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