We ordered the walkfit platinum orthodics back in December. When ordering online they ask if they can give you a free gift of some joint pain pills. I answered NO and then it asks are you sure you do not want the free gift. I then answered NO THANKS. We did not receive them in our package, however today they took 44.85 out of my account for them and said that they have shipped them out to us and we will receive them in a few days. I told them we do not want them, they replied that once we receive them from California to North Carolina, to refuse the package and once they arrive back to California then they will in turn refund our money within 3-5 business days. The shipping to us takes 7-10 days to arrive and then another 7-10 days to arrive back to them, so we will not receive our refund for approx 2-3 weeks. When I asked to speak to a manager, I was put on eternal hold, then disconnected. I spoke with a "Justin" two times and then when I called back, spoke to a "Alex" who said there is no Justin that works there. I was told the supervisors name was "Neil" however am now being told that no Neil works their either. No one in the company speaks clear English, so it is very difficult to understand what they are saying... BUY your orthodics in Target, not from the internet or phone. They sell them in Target and are less because you do not have to pay the shipping charges...
Angie
Winston Salem, North Carolina
U.S.A.
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