In July of 08 I bought workout dvds as seen on informercial for the amount of $90. I'm a broke college student so the $90 was a lot of money to me to start out with. During the call to order the videos I was asked countless questions, offering me free trials and insurance, vitamins, access to the online support group, what not.
I just wanting my dvds but I tried to listen to everything the woman was asking, even though she was going at the rate of 100 words per minute which is shady to me. How is a person supposed to understand what you're telling them if you're not pausing in between "offers" to breathe. I just thought I was buying DVDs.
So I remember saying no and no to every thing and I do not remember her using the term free trial for any thing because I would've disagreed to that. I like a convenient purchase. I'm busy as it is, I don't have time to go back and cancel a product when it's not what I was originally calling to purchase in the first place.
In the informercial it talks about the vitamins coming along with the package and the lady on the phone said the same thing. The vitamins are not something I needed anyway but if they were free, I would've taken them.
On the phone as well the lady said they came with the package, nothing about a free trial. She always asked if I would like to sign up for free access to their online support group and said something about them charging me so I said a firm no.
I don't get a chance to read my credit statements often and I am a responsible college student who works full time, I barely use my credit card but I had noticed tbbinfo.com on my credit card statement and thought it might be under a different name but it was just some random thing I purchased. One for 38. One for 29.
A month later one for 32. And a couple months after that one for 33. All adding up to about 130. Not counting for the dvds that I bought for 90. So all together I called to purchase $90 of videos and have paid $220. I can barely afford groceries these days and you have companies like these trying to get richer off the poor man's dollar.
I have to wait till they review my tapes if I agreed to these charges or not, to be able to be fully refunded. If I'm not refunded I will be reporting them to the better buisness burea and I will sue for fraud. As the tapes will show the lady was talking about 100 words per minute and I was calling for a set of dvds, that's hardly fair to charge me for something I've never used or asked for.
The other charges were for vitamins they had been sending me. I thought it was a mistake to be recieving these vitamins and I was going to call and make them aware but hadn't found the time. I never used the vitamins.
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