We bought a Takemi Select 3D AngelTouch 14000 Thermal Wonder at $1,799.95 on Jan 27 and the message chair was shipped to us on Feb 16. The chair worked ok in the beginning after we assembled it the following weekend. However, we got worried on the sketchy manual with typos and the control panel with reversed "foot" & "back" selection. Because of these red flags, we called the company right away and was assured that the chair, which was manufactured in China, was of good quality.
Unfortunately, our concern turned into reality on March 31. After less than 40 days of very moderate use, the control panel went dark. We contacted the company and they asked us to check connection ourselves. Since there was no loose connection, they sent us a replacement control panel. After his day job, my husband read the email instruction and spent more than one hour on the floor behind the chair to replace the panel. It did not solve the problem, so they sent us the circuit board. We requested to have some serviceman to repair for us but Mike asked us to do it ourselves. He did promise that if this failed, he would ship us a replacement chair. So my husband again worked as their technician and replaced the circuit board and later the micro processor (multiple times), but neither worked.
After every failed replacement, they would tell us that "the manufacturer said that there is one more thing to check...". But after performing half a dozen replacements, the chair was still not working. Remembering Mike's promise that we would get a replacement chair if we failed to fix the chair ourselves by following email instructions and mailed parts, we requested one on June 23. Yet, he rejected and asked us to check the main power transformer this time. We refused to continue this never-ending self-service. Mike suggestd that we could "have chair brought back to the Takemi Select Service Center for its Free Service. However, the warranty requires that you pre-pay the round trip shipping charges to receive the Free Parts and Service at our facility. For a extremely heavy message chair, I am not sure how much shipping charge this is going to incur and if there will ever be any customer who would choose this option. Moreover, this part of warranty policy that "this warranty does not include any shipping expenses incurred after first thirty (30) days of purchase.* was revised March more than a month afer we bought the message chair!
All we are requesting now is a replacement chair (of course, a differnt model as we already lost confidence in this product) or send some serviceman over to have the chair fixed. We already spent some much time fixing the chair ourselves instead of enjoying the relaxing message since early April.
Takemi Select product is significantly cheaper than other brands, yet product quality & customer service is very problematic!
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